Account Closure & Annuity Client Service Associate

Product Operations & Services
- Registered Service Associate Description - External Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values by always keeping the client’s interest first and giving back through investing in the future of our communities and our Firm. We encourage our employees to act with integrity, while leading with exceptional ideas. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow.

A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Our DNA, our culture and our history are rooted in serving our clients.

At Morgan Stanley Columbus, we support the Firm’s global Wealth Management, Private Banking, Operations and Technology divisions. Morgan Stanley has been rooted in the Columbus community since 2003. We offer best-in‑class centers of excellence to support our clients with various call centers achieving J.D. Power certification since 2018. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences.

There’s ample opportunity for innovation, deep learning and career progression for those who show passion and grit in their work. And we proudly give back to local nonprofit organizations in the Columbus community by offering up our unique skillsets, thousands of volunteer hours and dedicated financial support.

The Account Closure and Annuity Client Services (ACS) Team is a client facing group within Product Operations & Services (PO&S) that functions like a virtual branch office within Wealth Management Operations. ACS supports clients whose assets have migrated from our traditional branch environment. ACS is responsible for approximately $1 billion in assets, ensuring accounts are serviced in a timely and seamless manner.

The team reviews, processes, validates, and tracks account updates, modifications, and outgoing transactions.

The primary responsibility of the Registered Service Associate is to support Morgan Stanley Advisors and clients on servicing accounts all the way through closure. Duties include but are not limited to: handling client inquiries through inbound calls and emails; client outreach to initiate account closure proceedings; liquidating positions; initiating money movement and account maintenance requests; working with insurance companies to service annuity contracts.

Associates must be familiar with various financial products and diverse account types, and they must be able to collaborate with Legal, Compliance, and other departments to resolve complex matters.

• Effective written and oral communication skills.
• Strong leadership, interpersonal, and service skills.
• Problem solving, personal accountability, ownership, and professionalism.
• Ability to learn quickly and apply knowledge.
• Teamwork as well as ability to work well individually.
• Familiarity with various financial products, diverse account types, and standard processing procedures.
• FINRA Series 7 and 66 (or 63 and 65) licenses.
• Ohio Life and Health Insurance license or desire to obtain within 6 months of hire.

• Four-year degree in Finance, Economics, Business Management or equivalent experience
• General knowledge of financial markets
• Familiarity with variable and…