Customer Analyst

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan.

SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network.

The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Within the Business Compliance Operations Department (BCDAD), the Know Your Customer (KYC)
Accounts Team Analystis responsible for performing processes related to Know Your Customer (KYC/CIP).The KYC Accounts Analyst supports the bank’s customer onboarding and account lifecycle control framework by performing KYC and account opening reviews, account maintenance validation, reconciliations, exception management, and regulatory control activities. The role serves as a key quality-control point to ensure client information,mandatory documentation, approvals, and account setup instructions are complete,accurate, and consistent with internal policies and applicable regulatory requirements.

The analyst partners with Relationship Managers, KYC Officers, Compliance, Legal, Operations, Middle Office, Branch teams, and Technology tofacilitatetimelyonboarding, maintain data integrity across systems, resolve breaks and documentation deficiencies, and preserveclear evidence for audit and regulatory review.

• Ensure operational efficiencies and customer data integrity in accordance with internal policies and procedures of SMBC and Head Office and compliance with AML/BSA/OFAC regulations.

KYC and Customer Due Diligence Reviews

• Review KYC profiles and onboarding records for completeness, accuracy, consistency, andrequiredapprovals before account opening or activation.
• Validate Customer Identification Program (CIP) information andrequiredsupporting documentation in accordance with policy.
• Review legal entity formation documents, ownership structures, beneficial ownership information, authorized signers, and controlling persons.
• Confirm the presence and completeness of applicable tax and regulatory documentation, including FATCA and CRS classifications, as required by procedure.
• Identify missing, expired, inconsistent, or insufficient KYC documentation and coordinate remediation with the appropriate stakeholders.
• Escalate KYC exceptions, policy deviations, unusual findings, and high-risk or time-sensitive matters through established governance channels.
• Support periodic KYC refresh, remediation, and data-quality initiatives, including evidence collection and status tracking.

Account Opening and Onboarding Reviews

• Perform end-to-end reviews of account opening packages to verify completeness, accuracy, and readiness for processing.
• Validate account applications, resolutions, signature cards, authorized signer information, tax…