Part Time Telecommunicator

Position Summary

An employee in this position performs communication work receiving Emergency and Non-Emergency Calls for service and various tasks for law enforcement, fire, EMS, and after hours answering for partner agencies in the county. This critical role serves as the vital communications link between the public in need of assistance and emergency services response. The Telecommunicator must be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, triaging those requests for service, providing guidance and assistance to the public in life-safety situations, and coordinating appropriate responses to high-risk, high-stress operations with the objective of keeping all participants safe.

Work is performed under the supervision of the Communications Shift Supervisor in the Emergency Communications Center. The workload can fluctuate from minimal to extremely fast-paced and high call volume. The Telecommunicator must be able to work all shifts including days, nights, weekends and holidays, and must adapt to stressful situations, emotional callers, and other unprofessional contacts.

Hourly pay rate is $21.6262 based on 2288 hours.

ESSENTIAL FUNCTIONS OF THE POSITION:

• Receives Emergency and Non-Emergency calls for service via phone, radio or other means of communication.
• Operates a variety of electronic equipment, including telephony and Computer-Aided Dispatch (CAD) to maintain contact with Law Enforcement, Fire and EMS personnel.
• Operates a Computer-Aided Dispatch (CAD) system to screen calls for service and answer calls professionally via telephone, text, video or other method.
• Provides pre-arrival and post-dispatch instructions during high-stress situations (e.g., CPR, Active Shooter, Childbirth, Callers in Danger).
• Ascertains information by obtaining the location and nature of the emergency and other pertinent information.
• Uses the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) protocols to prioritize calls for service.
• Relays critical information, dispatches/initiates the emergency response system, and assigns units to incidents via radio or other methods.
• Relays pertinent information and coordinates available resources.
• Conducts continuous status checks for responders to ensure their safety on the scene.
• Documents thorough and accurate information about incidents and maintains situational awareness.
• Enter/Modify/Clear NCIC files for law enforcement (e.g., Wanted Persons, Missing Persons, Stolen Vehicles).
• This position is essential and requires reporting to work during disaster situations.
• Performs other related duties as required.

MINIMUM REQUIREMENTS TO PERFORM WORK

• Graduation from high school or GED; or an equivalent combination of education and experience. Some communications, dispatching, or other public contact work is preferred.
• Must have or obtain a North Carolina Driver’s License and have reliable transportation to and from work.

• Upon employment, the Telecommunicator must be able to obtain certification from the North Carolina State Bureau of Investigation (SBI) as a Division of Criminal Information (DCI) Operator within 90 days.
• Must be able to obtain certification from the North Carolina Sheriff’s Training & Standards as a Basic Telecommunicator within one year of employment.
• Other Certifications required upon employment include, but not limited to: CPR, Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD), DCI Modules 1-3, and National Incident Management System (NIMS) 100, 200, 700 & 800.

• Knowledge of Emergency Communications is preferred, but not required.
• Knowledge of the county and basic computer skills.
• Knowledge of stress management and the ability to make quick decisions in stressful situations while remaining calm.
• Empathy in dealing with callers; ethics, honesty, integrity, dependability, flexibility, non-bias, and emotional control.
• Active listening, verbal and…