Community Relations Lead

## Community Relations Lead Apply:
Belmont Center:
Full time:
Posted Today:
End Date:
October 8, 2026 (9 days left to apply):
JR104634

Department:
Community Relations Department Salary: $81,226.00 - $ Commensurate with Experience
** Welcome to the City of Charlotte
** Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:
* Attracting and retaining a skilled and diverse workforce
* Valuing teamwork, openness, accountability, productivity, and employee development
* Providing all customers with courteous, responsive, accessible, and seamless quality services
* Taking initiative to identify, analyze, and solve problems
* Collaborating with stakeholders to make informed decisions
** SUMMARY
* * The Community Relations Lead performs advanced professional work in community relations, outreach, and engagement; investigates discrimination complaints; and carries out program administration to support community initiatives, resident services, public engagement, and partnership activities. Leads complex community relations programs, serves as a subject matter resource on community issues and engagement strategies, facilitates resolution of sensitive concerns, and collaborates with internal and external stakeholders to improve community outcomes and service delivery.
* Administer the local Fair Housing Ordinances and Nondiscrimination Ordinance (NDO).
* Under the direction of the Fair Housing manager, serve as the supervisor of the NDO team.
* Serve as the primary quality-control reviewer for NDO investigations before Fair Housing Manager review, ensuring each case is complete, accurate, grammatically and structurally sound, properly documented, jurisdictionally eligible, and supported by sufficient investigation and evidence; identify and resolve deficiencies, inconsistencies, or missing information before advancing the case for management review.
* Responsible for NDO team management to include establishing performance metrics, providing performance feedback, monitoring caseload and completing annual evaluations.
* Receive, investigate, and seek resolution to complaints of discrimination, or unfair treatment in housing, employment and public accommodations.
* Administer fair housing and NDO training programs, fair housing real estate testing programs, and serve as subject matter expert and resource for subcommittees, task forces, and community coalitions.
* Prepare and present reports, presentations, correspondence, recommendations, and program documentation for leadership, stakeholders, community groups, and governing bodies.
* Build and maintain collaborative relationships with residents, community organizations, advocacy groups, educational institutions, governmental agencies, businesses, and partner organizations.
* Respond to complex community concerns, complaints, inquiries, and sensitive issues requiring independent judgment and resolution.
* Develop campaigns and community outreach initiatives to increase awareness about rights and protections under Fair Housing and NDO.
* Identify community needs and work with staff across the department to meet those needs.
* Serve as staff liaison to the assigned subcommittee of the Community Relations Committee.
* Perform other related duties as assigned.
** Required Knowledge and

Skills:

** Knowledge of:
* Community relations, public engagement, and community outreach practices
* Mediation, conflict resolution, conciliation, crisis intervention, and stakeholder engagement strategies
* Related federal, state and local laws, ordinances and regulations regarding civil rights and discrimination
* Program administration, program evaluation, and service delivery practices
* Community resources, human services programs, and partnership development principles
* Research, data collection, analysis, reporting, and performance measurement methodologies
* Public presentation, facilitation, training, and community education techniques
* Applicable federal, state, and local laws, regulations, policies, and procedures related to assigned programs
* Organizational and community engagement practices that support collaborative problem-solving and service delivery

Skills in:
* Leading…