Compliance Associate

Overview

As a member of the Compliance team, the Compliance Associate will collaborate with the team to ensure that CEENTA is operating in an ethically and legally compliant manner with all laws, rules, and regulations.

• Assist Compliance with examinations, reviews, audits, and investigations, including conducting routine administrative audits.
• Provide administrative support to Compliance staff.
• Maintain and organize all compliance records, files, and documentation.
• Prepare materials and responses for routine audits and regulatory reviews.
• Draft and transcribe correspondence as needed.
• Manage compliance review files, incident tracking databases, and related spreadsheets.
• Learn, administer, and enhance compliance applications (e.g., Fair Warning and other monitoring tools).
• Support employee education by helping develop clear, engaging compliance materials.
• Schedule Compliance training for new hires, interns, temporary workers, and consultants.
• Monitor and update federal and state regulatory databases.
• Manage patient dismissals and reporting.
• Triage patient concerns and facilitate resolutions.
• Aid Clinical Risk and Safety Manager with patient and employee injury administrative duties.
• Coordinate attorney records requests and scheduling depositions.
• Handle fulfilling medical records requests, as necessary.
• Process contracts, agreements, and other legal documents for signature and organization.
• Develop and refine compliance workflows.
• Maintain confidentiality and handle sensitive information appropriately.
• Represent CEENTA and the Compliance Department positively with staff and patients.
• Serve as back-up assistant to Chief Executive Officer.

• Strong Administrative capabilities and the ability to critically think and solve problems.
• Detail-oriented individual with excellent oral and written communication skills.
• Motivated individual with a strong desire to learn and take on new challenges.
• Ability to multi-task.
• Experience using the following software:
• Microsoft Office Products (Word, Outlook, Excel, etc.)
• Docusign
• Fair Warning
• Healthicity

• Communication
• Multi-tasking & Adaptability
• Attention to detail
• Follow-up
• Stress tolerance
• Decision making

Initial training of workflows will be provided by the Director of Compliance. Appropriate EHR training will be provided. Healthcare compliance resources and training will be provided.

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

Associate degree is required; bachelor degree is preferred.

A minimum of three years of experience working in healthcare, business, insurance, disability/personal injury law, or other professional environment performing the same or similar duties is required.

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The employee will work closely with the Compliance department team.

This position reports to the Director of Compliance.

This is a full-time position with core business hours Mondays-Fridays. Hours are subject to variation based upon business needs. Quarterly meetings with the Compliance Committee are expected.

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a largely sedentary role in which the employee is regularly required to sit, talk, or hear.

• The ability to make quick decisions
• The ability to use discretion and sensitivity when speaking to patients
• The ability to interpret data
• The ability to work under pressure and thrive in a fast-paced environment

• Active & Current Driver’s license
• Clean driving record
• Consistent and Reliable Transportation
• Polite and professional disposition

The Compliance Associate reports to the Director of Compliance. This position has no supervising responsibilities.