Access Associate Optional

Overview

Access Associate at Tri Health Bethesda North Hospital. Join a compassionate, servant-led team committed to excellence in patient care in a supportive, high-energy environment. We offer career growth opportunities, a comprehensive benefits package (for PT or FT) and the role can be part-time or full-time depending on interest and future needs. Requires 2 weeks of full-time day paid training in Norwood.

Bethesda North Hospital at 10500 Montgomery Road, Montgomery, OH 45242

• Hours/shifts vary with holiday/weekend rotation, varies shifts needed

For full-time or part-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For PRN/Optional, there is access to 401(k) and other benefits. Please view our benefits page:

• High School Degree or GED
• Experience in fast paced customer driven environment;
  Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken
• 1-2 years experience Customer Service

Performs hospital-based registration in an on-site patient facing setting. Provides excellent customer service to our internal and external customers. Works with TH ancillary departments to coordinate care, confidentiality (HIPAA), patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients. Collects patient demographics, insurance information accurately, verifies eligibility of insurance coverage and collects copays/deposits/deductibles. Utilizes standardized scripting to ensure compliance with legal and financial requirements.

Educates patients on insurance benefits, out-of-pocket costs based on Epic-generated estimates and connects patients with financial assistance resources as needed. Registration duties are performed while maintaining the integrity and patient safety of patient needs while following the processes of each specific department, including maintaining waiting rooms, informing clinical teams of medical concerns, and assisting with transportation/visitor needs.

• Ability to adapt to a dynamic work flow, appropriate volume registrations per hour and other identified departmental targets.
• Meets departmental targets for accuracy and avoiding critical errors.
• Follows scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers. Demonstrates Always Behaviors and AIDET + The Promise.
• Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.

Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts. Ability to work 12-hour shifts, weekends, rotation of on-call.

• Bending - Consistently
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing:
  Conversation - Consistently
• Interpersonal Communication - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity:
  Far - Occasionally
• Visual Acuity:
  Near - Consistently
• Walking – Consistently

Tri Health SERVE Standards and ALWAYS Behaviors:
At Tri Health, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL Tri Health team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and…