Patient Representative; Front Desk- South Park

Why Join CEENTA?

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission‑driven team committed to providing exceptional patient care and a collaborative clinical environment. CEENTA is seeking a friendly, professional, and detail‑driven Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices. You will guide patients through the check‑in and check‑out process, manage appointment scheduling, verify insurance, and support clinic flow while upholding CEENTA’s standards of compassionate patient care.

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi‑line phone system; monitor and return messages promptly.
• Process check‑out, collect co‑pays and balances, and help patients understand statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Keep lobby and patient areas clean and organized.
• Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.
• Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.

You’ll greet patients with a welcoming smile, complete check‑in processes, verify insurance, schedule visits, collect payments, respond to calls and messages, and assist with administrative needs such as scanning, document indexing, and distributing incoming communication. You play a central role in keeping the clinic running smoothly and ensuring every patient feels cared for.

• Mon–Fri, 8a–5p; occasional early or late clinic rotation pending provider’s schedule.

High school diploma or equivalent required.

Customer or patient‑facing experience, preferably in a medical office setting strongly preferred.

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The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Patient Representative (Front Desk) functions in a busy eye, ear, nose and throat practice. This role may be exposed to contagious or infectious diseases and therefore may be required to wear personal protective equipment s role routinely uses standard medical office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The Patient Representative (Front Desk) reports to the Operations Manager or Operations Supervisor when applicable. This position has no supervisory responsibilities.

This is a non‑exempt position with core hours Monday – Friday, 8:00am – 5:00pm. Hours are subject to variation based upon clinic needs.

• While performing the duties of this job, the employee is regularly required to sit, talk, or hear.
• The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or clinic staff.
• Occasionally assists with moving wheel‑chair bound patients, clinical equipment, and office supplies up to 35 pounds.

• Ability to problem solve
• Ability to work under pressure or in stressful situations
• Ability to make quick decisions
• Ability to thrive in fast‑paced environments and multi‑task
• Ability to use discretion and sensitivity

• Active & Current Driver’s license
• Clean driving record
• Consistent and Reliable Transportation
• Polite and professional disposition

No travel is required for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that may be required of the employee for this job. In addition to those essential functions…