Admissions & Intake Coordinator

The Admissions Coordinator is the first point of contact for individuals and families seeking life-changing mental health support. You will manage the entire entry process—from the initial inquiry call to the first day of treatment. This role requires a high level of empathy, a deep understanding of mental health acuity, and the organizational "grit" to coordinate between clinical teams, insurance providers, and prospective clients.

• Initial Screening
  :
  Conduct telephonic and in-person screenings to determine clinical appropriateness for PHP and IOP levels of care.
• Insurance Coordination
  :
  Perform Verification of Benefits (VOB) and collaborate with the Utilization Review team to ensure pre-authorizations are secured before admission.
• Admissions Logistics
  :
  Schedule intake appointments, coordinate with the clinical director for assessment approvals, and manage the facility’s census tracking.
• Documentation
  :
  Maintain 100% accuracy in Electronic Medical Records (EMR) and CRM systems (Alleva).
• Crisis Triage
  :
  Effectively manage high-stress calls, providing immediate resources or referrals for callers who may require a higher level of care (Inpatient/RTC) than what is offered.
• Relationship Management
  :
  Serve as the liaison for local Charlotte referral sources, including hospitals, private therapists, and educational consultants.

• Industry Experience
  :
  Minimum of 1–2 years of experience in the mental health or behavioral health field (substance abuse experience is a plus).
• On-Site Commitment
  :
  Ability to work on-site 5 days per week at our facility in the 28269 zip code.
• Local Knowledge
  :
  Familiarity with the North Carolina mental health landscape and local referral networks.
• Regulatory Knowledge
  :
  Working knowledge of HIPAA, CAQH, and Joint Commission (TJC) or CARF standards as they relate to admissions.
• Communication
  :
  Exceptional verbal and written communication skills with the ability to "close" the gap between a lead and a scheduled admission.

• Experience with Alleva EMR or similar behavioral health platforms.
• Bachelor’s degree in Psychology, Social Work, or a related Human Services field.
• Experience specifically within an outpatient (PHP/IOP) workflow.