Regional Social Services & Activities Director - State Veterans Homes

Regional Social Services & Activities Director – State Veterans Homes

Location:

Charlotte, North Carolina

THIS IS FOR A FUTURE OPENING

The Regional Social Services & Activities Director is responsible for overseeing psychosocial services and therapeutic activity programs across multiple long‑term care facilities. This role ensures regulatory compliance, promotes person‑centered care, supports survey readiness, and enhances resident quality of life through effective social services and activity programming.

The Regional Director provides leadership, training, and operational support to facility Social Services Directors and Activities Directors.

• Ensure compliance with federal regulations, including F‑Tags related to psychosocial well‑being and resident rights.
• Monitor and audit social service documentation, assessments, and care plans.
• Support completion of psychosocial assessments (including MDS sections related to mood, behavior, discharge planning).
• Assist with discharge planning processes and safe community transitions.
• Provide guidance in managing complex family dynamics and grievance resolution.
• Support facilities with behavioral health coordination and community resource partnerships.
• Participate in survey preparation and support during state and federal surveys.

• Ensure therapeutic recreation programs meet regulatory requirements and resident‑centered standards.
• Audit activity calendars, documentation, participation tracking, and care plans.
• Promote individualized, meaningful engagement opportunities.
• Support development of specialized programs.
• Ensure compliance with infection control and safety standards in group programming.

• Monitor quality measures related to psychosocial well‑being, depression, behaviors, and resident satisfaction.
• Participate in QAPI initiatives.
• Track trends and develop corrective action plans when needed.
• Support improvements in resident satisfaction survey scores.
• Participate in survey preparedness and mock surveys.

• Provide training and ongoing education to Social Services and Activities staff.
• Assist in onboarding new department heads.
• Conduct competency evaluations and leadership coaching.
• Develop best‑practice toolkits and standardized processes.
• Promote interdisciplinary collaboration between nursing, therapy, and resident services.

• Assist with staffing assessments and recruitment of department leaders.
• Provide interim support when vacancies occur.
• Support budget management for activities departments.
• Ensure compliance with state licensure requirements for social work and therapeutic recreation (as applicable).
• Travel regularly to assigned facilities.

• Bachelor's degree in Social Work, Human Services, Therapeutic Recreation, or related field required.
• Licensed Social Worker (LSW/LCSW) preferred.
• Certified Therapeutic Recreation Specialist (CTRS) preferred.
• Minimum 3–5 years' experience in long‑term care.
• Minimum 2 years in a leadership role (Social Services Director or Activities Director).
• Strong knowledge of CMS regulations for long‑term care.
• Experience with MDS 3.0 documentation related to psychosocial and activity sections.
• Ability to travel frequently within assigned region.

• Bachelor's degree in Social Work, Human Services, Therapeutic Recreation, or related field required.

The physical demands and work environment described herein is a representative of those that generally must be met by a team member to successfully perform the essential functions of this job.

* Primarily involves sitting, standing, walking, twisting, reaching, bending/stooping, pushing and pulling (typical weight of 5 lb. and maximum weight of 30 lb., approximately), and lifting (minimum weight of 5 lb. and maximum weight of 100 lb., approximately).

* Requires repetitive finger movements as well as hearing and talking on the phone and in person.

* Must continuously deal effectively with stress created by residents, multiple tasks,…