Patient Services Coordinator IV

Patient Services Coordinator IV – Wellness Programs

Monday–Friday; 8am–5pm

Novant Health is seeking a Patient Services Coordinator IV to join our ambulatory pharmacy team, to deliver optimal medication management across all dimensions of care, every time. This role will focus on providing operational support for our Healthy Lifestyles Program
.

• 3+ years of high-volume call center experience
• Understanding of medical terminology and abbreviations
• Experience with managing high volumes of clinical referrals and patient scheduling
• Customer service oriented
• Experience in a professional environment with direct patient contact preferred
• Experience with EPIC electronic medical record preferred
• Highly motivated individual who is self‑directed and able to execute tasks in a quickly changing environment
• Ability to multi‑task, prioritize essential tasks and meet deadlines
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Novant Health

Remote opportunity within our approved hiring footprint. Will need to come on‑site as needed.

• Education:
  
  High School Diploma or GED, required.
• Experience:
  
  Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required):
  Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD‑9‑CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority.
  
  Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred):
  Proficient in the use of all computer software utilized in the practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

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