Patient Services Coordinator

has 43 unique care locations with over 1700 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit  We are currently searching for a
** Patient Services Coordinator
** to work with our team at our
** Contact Center
** location. Training for this role will be onsite and conducted out of our
** Matthews, NC
** office for the first three weeks of employment. The
** Patient Services Coordinator (PSC)
** serves as the initial point of contact for patients and healthcare providers within the clinic.

*
* Skills and Abilities:

** Ability to learn proprietary software applications.  Knowledge of medical terminology preferred.
*
* Qualifications:

** High school graduate, GED, or equivalent experience  One years’ experience in call center/medical setting involved with in
-bound calls, scheduling, patient flow, and patient care. Prior, direct experience in fast-paced customer service setting required.  Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.  Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.
* High school graduate, GED, or equivalent experience
* Associate’s or Bachelor’s degree preferred.
* One year experience in call center/medical setting involved with in
-bound calls, scheduling, patient flow, and patient care.
* Prior, direct experience in fast paced customer service setting required.
* Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.
* Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.
* Preferred

Skills:

* Ability to learn proprietary software applications.
* Knowledge of medical terminology preferred.
* Skill in telephone procedure.
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