Patient Services Coordinator III - OBGYN - Charlotte

What We Offer

At Novant Health Women’s OBGYN
, our mission is to deliver exceptional, compassionate care to women at every stage of life. The Patient Services Coordinator III (PSC III) serves as a front‑line ambassador and operational cornerstone of our OB/GYN outpatient clinics.

• Greet patients warmly and professionally, setting the tone for a remarkable visit.
• Accurately enter, verify, and update patient demographic and insurance information.
• Scan and upload insurance cards and required documentation into the medical record.
• Obtain and document patient signatures on registration forms, ensuring completeness and compliance.
• Collect and accurately post copays and other patient financial responsibilities.
• Communicate demographic and insurance updates to appropriate internal teams.

• Verify charges in the electronic system prior to patient departure.
• Reconfirm insurance information and schedule follow‑up appointments as needed.
• Collect balances due and ensure proper posting of payments.
• Run daily close reports and reconcile cash, checks, and credit card transactions.
• Complete reconciliation reports and prepare bank deposit documentation.
• Review and correct charge audit work queues prior to charge release.

• Schedule patient appointments efficiently based on provider availability, urgency, and patient preference.
• Accurately enter or verify patient demographics during scheduling.
• Demonstrate flexibility and sound judgement when managing changing priorities and clinic flow.

• Resolve Epic work queues, including but not limited to:
  • Charge Review / Audit & Review
  • Claim Edits
  • Follow‑Up
  • Missing Guarantor
• Research and analyse denials; correct errors to ensure timely and accurate charge capture.
• Collaborate closely with coders, providers, and Revenue Cycle Advocates to resolve complex billing issues.
• Serve as a subject‑matter resource for front desk staff regarding insurance accuracy and charge integrity.
• Respond to patient and staff billing inquiries with clarity, professionalism, and discretion.

• Answer telephones, route calls appropriately, and ensure accurate follow‑up.
• Take, document, and communicate messages promptly.
• Perform filing, copying, and other clerical duties as required.
• Cross‑train across multiple administrative functions to support clinic continuity.

• Actively participate in team huddles, staff meetings, and improvement initiatives.
• Communicate clearly, respectfully, and professionally with colleagues at all levels.
• Demonstrate initiative by identifying workflow improvements and contributing innovative ideas.
• Support a collaborative environment grounded in trust, accountability, and shared goals.

• Create meaningful patient connections through purposeful rounding and clear communication.
• Keep patients informed of delays, next steps, and visit expectations using plain language and teach‑back.
• Model inclusive behaviours that honour diversity, equity, and belonging.
• Consistently demonstrate “Always Event” behaviours and view feedback through the patient lens.
• Embody the organisation’s mission, vision, values, and people credo in daily practice.

• Advanced working knowledge of Epic, including registration, scheduling, and charge review work queues.
• Detailed understanding of multi‑payer billing requirements and OB/GYN‑specific coding workflows.
• Proficiency in medical office systems for demographics, scheduling, charge posting, and collections.
• Strong foundation in medical terminology (via formal coursework or work experience).
• Excellent verbal communication, organisational, problem‑solving, and critical‑thinking skills.
• Proven ability to manage changing priorities in a fast‑paced clinical environment.
• Demonstrated commitment to confidentiality, professionalism, and ethical practice.
• Ability to work effectively with individuals of diverse backgrounds and levels of authority.
• Team‑oriented mindset with a high degree…