Dental Patient Care Coordinator II

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top‑tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All‑Inclusive Care for the Elderly) Senior Care facilities, and 2 Mobile Health Units, PHS extends its services to residents across many counties, including Alamance, Caswell, Chatham, Orange, and Lee.

Dental Patient Care Coordinator II

Dental

Dental Leadership and Dental Provider

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

Cross trained to perform the following functions for the patient‑check‑in, registration, billing, referral, medical records, and appointment scheduling. Provides excellent customer service.

• Work Location:
  
  FLOAT Staff - All PHS Sites as Needed
• Schedule:
  
  Monday - Friday: 8:00 am - 6:00 pm
• Travel:
  As Needed

• Check in patients – Includes gathering, completing and documentation of accurate data such as PCP, address and insurance verification into Electronic Medical Records.
• Assures completion of the registration process.
• Check‑out patients and completes necessary close documentation.
• Answers center phone calls in a timely, professional and efficient manner.
• Demonstrates understanding of HIPAA and release of medical information.
• Pull and file medical records as needed.
• Refer patients to external specialty practices as necessary.
• Schedules patient appointments.
• Works in coordination with the Site Director and Center Manager to correct denied claims and assure a minimal individual error rate.
• Attends Center staff meetings and other corporate trainings/meetings as necessary.
• Performs all other duties as assigned or needed.
• Pharmacy – Train as a Pharmacy Technician.
• Collect Co‑pays.

Education: Diploma, High school diploma

Required: Excellent communication skills required.

Preferred: Associates Degree preferred in related field. Preferred one to two years of customer service in health care setting.

Current/valid License: N/A

Immunizations: All PHS Required Immunizations

Pay Range: $16.43 - $22.08

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Piedmont Health Services, Inc. (PHS) endeavors to maintain an inclusive workplace, one that is reflective of the patient population that we serve and the individuals whom we employ. We strive to incorporate inclusiveness throughout our work culture, including the way that we recruit, support, and retain employees. We believe that having employees from diverse backgrounds, cultures, and experiences is an asset.

It helps us to view the world through different lenses embodying the perspectives, opinions, approaches, and values that our employees bring to work daily. In fact, inclusion is woven into the very fabric of our work life, which allows our employees to perform at their highest possible potential.