Patient Service Coordinator

Department/Group:
Care Ring Clinic;

Reports To:

Care Ring Clinic Supervisor;
Supervisory Responsibility: ☒ No;
Position Type: ☒ Full Time;
Exemption Status: ☒ Non-exempt;

Schedule:

Monday - Friday 8:00 to 5:00 PM;
Salary: $20.00 per hour;

Travel Required:

☒ No;
License(s)

Required:

RMA certification (AMT or ARMA), Current CPR/BLS certification.

Care Ring, Inc. Founded in 1955, Care Ring is a nonprofit organization dedicated to providing health services for the uninsured, underinsured or those lacking access to affordable, high-quality preventive health care. The organization annually serves more than 7,600 people in Mecklenburg County and is a leader in collaborative efforts to improve community health. Our Mission is to empower individuals with limited resources to establish and maintain good health.

We envision a community that promotes, protects and improves the health and wellbeing of all people. Care Ring is a vital link in achieving this vision.

The Patient Service Coordinator plays a vital role in ensuring efficient clinic operations through comprehensive administrative care coordination and referral management. This position serves as the administrative backbone of the clinic's care coordination efforts, managing the referral workqueue, insurance verification, prior authorization processes, and patient access support. The Patient Service Coordinator works collaboratively with the clinical team to ensure patients receive timely, coordinated care while removing administrative barriers to treatment.

This position is essential to Care Ring's mission of providing accessible, high-quality healthcare to our community by facilitating seamless transitions between services and ensuring patients can access the care they need.

• Manage and prioritize the daily referral workqueue, ensuring timely processing of all referrals
• Coordinate specialist appointments and follow-up care for patients
• Track referral status from initiation through completion and communicate updates to patients and providers
• Maintain accurate documentation of all referral activities in the electronic health record (EHR)
• Follow up on pending referrals and resolve any administrative barriers to completion

• Verify insurance coverage and eligibility prior to scheduled appointments and procedures
• Complete and submit prior authorization requests for procedures, medications, imaging, and specialist visits
• Follow up on pending authorizations and communicate approval status to patients and providers
• Navigate insurance company requirements and appeal denials when appropriate
• Maintain current knowledge of insurance plan requirements and authorization processes
• Document all insurance verification and authorization activities in patient records

• Conduct new patient registration, including collecting demographic information, insurance details, and medical history
• Complete new patient intake paperwork and ensure all required documentation is obtained
• Orient new patients to clinic services, policies, and patient portal access
• Contact patients to confirm appointments and ensure they understand pre-visit requirements
• Assist patients in understanding their insurance benefits and financial responsibilities
• Connect patients with community resources and Care Ring programs as needed
• Coordinate transportation assistance and other social determinants of health (SDOH) support when needed
• Serve as a liaison between patients and the clinical team regarding administrative care coordination needs

• Maintain organized systems for tracking referrals, authorizations, and patient follow-up
• Generate reports on referral completion rates and authorization timelines
• Participate in quality improvement initiatives related to care coordination
• Assist with patient portal messaging related to administrative matters
• Process prescription refill requests and coordinate with pharmacy services
• Maintain confidentiality and comply with HIPAA regulations

• Room patients and obtain vital signs when clinic volume…