Human Resources Administrator

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region's economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

The Human Resources Administrator provides essential administrative and operational support to the HR department. This role ensures accuracy in HR systems, assists with learning & development programs, and coordinates employee engagement programs. The position plays a key part in maintaining compliance, supporting organizational initiatives, and delivering a positive employee experience.

Job Responsibilities

A. Essential

Job Duties

* Provide ongoing administrative support to the Chief Human Resources Officer (CHRO), including calendar management, meeting logistics, preparation of metrics, and budget administration.

* Assist in administering HR policies and procedures, ensuring confidentiality and professionalism when handling sensitive information.

* Maintain accurate HR data within the talent management system (ADP) and produce reports and metrics as needed.

* Perform ADP administrative tasks such as resetting employee passwords and configuring the Home Page.

* Support the talent acquisition process by assisting with candidate pre-screening, scheduling interviews, and coordinating background checks.

* Handle HR administrative duties including file organization, employee record maintenance, employment verifications, HR calendar management, office supply ordering, and coordination of HR staff meetings.

* Assist with HR budget process and Board report preparation.

* Assist with the CRVA Recognition Program, and lead the Special Occasion program, including service awards and holiday gift card distribution.

* Support Learning & Development initiatives. Accountable for the new hire onboarding bi-weekly program including new hire photos, tours and logistics.

* Manage employee ticket giveaways and distribution.

* Organize meetings and prepare agendas; provide support for other meetings and assist with HR team projects as needed.

* Perform other duties as assigned.

* Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences

* Champion CRVA's mission, vision and core values and comply with organizations policies and procedures.

Scope of Responsibility

* This job will have regular access to confidential data including financial statements, company records and/or minutes, customer quotes, product costs, and company plans, designs, and/or programs.

Supervisory Responsibility

* This job has no supervisory responsibilities

Knowledge and Skill Requirements

* Ability to anticipate customer needs while modeling CRVA Customer Service principles.

* Proactive thinker and self-starter with strong problem-solving skills.

* Exceptional attention to detail and accuracy in work.

* Flexible and creative approach to resolving issues and assisting others in a positive and timely manner.

* Strong relationship-building skills with a commitment to exceeding customer expectations.

* Professional demeanor with respect and courtesy toward all customers, employees, and co-workers.

* Ability to work effectively and collaboratively.

* Excellent communication skills, including the ability to present information clearly in one-on-one and group settings.

* Ability to maintain confidentiality of sensitive information.

* Strong organizational skills and accuracy in managing data and figures.

* Knowledge of Learning & Development principles and ability to support training initiatives.

* Ability to manage multiple tasks and adapt to changing priorities.

* Proficiency in virtual collaboration tools (e.g., Teams, Zoom) for remote meetings and trainings.

* Strong project…