HR Advisor

One of our clients is seeking an HR Advisor to serve as the primary point of contact for employee and manager inquiries related to HR policies, procedures, and programs. This role supports Associates and Managers through inbound phone calls and case submissions, providing guidance on employee relations matters and ensuring consistent policy interpretation across the organization.

This is a great opportunity for an experienced HR professional who thrives in a fast-paced, service-driven environment and is comfortable managing complex employee relations issues independently.

Location:

Remote

Pay Rate: $26–$27/hour

Responsibilities

• Serve as the primary contact for inbound calls and submitted cases related to HR policies, procedures, and programs
• Interpret and explain company policies including disciplinary guidelines, performance management, benefits, and other HR practices
• Refer payroll and benefits inquiries to the appropriate Help Desks and act as an intermediary when issues are escalated to HR
• Provide guidance and support to managers on complex or sensitive employee relations matters
• Investigate and resolve employee relations issues, including complaints regarding working conditions, disciplinary actions, and other HR-related concerns
• Research associate concerns related to salary and wage treatments (merit increases, promotions, demotions, and adjustments) when issues fall outside standard processes
• Partner with operations teams to address discrepancies and ensure compliance with company policies
• Bilingual HR Advisors may assist with translating investigative documentation from Spanish to English as needed

Qualifications

• Minimum of 2 years of experience as an HR Representative or HR Generalist within a large organization or business unit
• Strong computer proficiency, including experience with SAP, HR case management systems, report generation, and web-based research
• Proven ability to manage multiple cases, prioritize workload, and meet performance guidelines
• Ability to work independently as well as collaboratively across teams and committees
• Strong analytical, problem-solving, and organizational skills
• Excellent written and verbal communication skills
• Demonstrated sound judgment and ability to make timely, effective decisions
• Comfortable working in a fast-paced, high-volume support environment
• Flexible, adaptable, and able to thrive amid changing priorities
• Professional, team-oriented, and committed to delivering high-quality HR support