HR Operations Processor 3 – Leave & Benefits

The HR Operations team is looking for consultants to support operational case management and a major HR implementation project.

The ideal candidates will be:

• Proactive and eager to learn.
• Comfortable rolling up their sleeves and jumping into the work.
• Able to work independently and take ownership.
• Strong communicators who respond quickly and collaborate well.
• Comfortable in a fast-paced, high-volume environment.
• Customer-focused with a positive attitude.

• Manage employee Leave of Absence cases in Service Now.
• Update employee records and information in Workday.
• Partner with the leave vendor to resolve employee leave cases.
• Advocate for employees and help ensure cases are resolved.
• Communicate with employees and managers regarding leave-related questions.
• Own assigned cases from intake through resolution.
• Follow established procedures and processes.
• Handle escalated operational requests.

These consultants will support HR implementation activities while partnering with the Center of Excellence and Total Rewards teams.

Responsibilities include:

• Supporting project-related operational activities.
• Managing requests from the Total Rewards organization.
• Assisting with operational processes tied to implementation.
• Supporting additional work as project needs evolve.
• Fast-paced operational support role.
• Consultants will have an existing team supporting them.
• Additional support is needed due to increased case volume and the need to stabilize workload.

Success will be measured by:

• Ability to manage case volume.
• Open vs. closed case ratios.
• Quality and accuracy of work.
• Ability to quickly learn procedures.
• Time management and organization.

There are no overall SLAs; however, individual procedures may have specific turnaround expectations.

Consultants will receive structured training:

• Approximately one week of formal training.
• Training across roughly 10 different case types/procedures.
• Two weeks of dedicated floor support after training.
• Assigned trainer/team lead available for real-time questions and support.

• 4+ years of experience.
• Workday experience preferred.
• Service Now experience preferred.
• HRIS experience.
• Strong written and verbal communication skills.
• Ability to follow procedures and processes.

• HR Operations.
• Leave Administration.
• Benefits Administration.
• HR Shared Services.
• Employee Service Center.
• HR Help Desk.
• Case Management.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term disability insurance
• short-term disability insurance
• paid parking/public transportation
• (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)