Manager, Sales Engineer

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management,
our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality… designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

We are looking for a Manager, Sales Engineer to join our growing Marketing & Sales team! In this position, you will manage a regional team of high potential management resources focused on partnerships with the company's network planning, construction, engineering, and implementation organizations to consult with Brightspeed's strategic partners and business customers to develop technology solutions that help accelerate their build plans and occupancy goals.

You will align services and capabilities with customer objectives. You will also effectively present the company’s broadband service portfolio and value proposition to prospective customers. You will contribute to the overall sales and business development strategy for supported markets. Additionally, you will manage a team of Enablement Sales Engineers responsible for proactive MTE (Multi-Tenant Enterprise) G.hn/G.FAST/Instant Internet and Fiber enablement efforts supporting our Mass Market sales and channel strategic initiatives.

This team will partner with sales and network to assess technology requirements, develop success-based capital allocations and technology scopes of work, including submitting for capital expense analysis, funding and approvals while partnering with planning and Network implementation resources.

• Facilitate customer conversations to uncover, scope, and define customer business objectives addressable by Brightspeed capabilities
• Analyze customers business needs and develop solution strategies based on knowledge of customer’s technology environment
• Document customer requirements and technical details during the sales cycle
• Develop strong customer relationships and act as a customer advocate within Brightspeed to ensure the delivery of an exceptional customer experience
• Prepare technical proposals and presentations for customers and provide limited scope responses to service and industry questions
• Present the capabilities of Brightspeed and the business value/ROI of service offerings proposed to customers via PPT, Demo’s, Visio’s, Web Ex
• Satisfy all service attributes and process requirements necessary for order submission. Provide statements of work, scoping and design documentation, solution summaries, operational support detail, Visio’s and other technical documentation to outline delivery and lifecycle of services proposed to customers. Assemble service and order detail as needed to support service modifications
• Provide basic service, capability, technology, and industry training to internal and external groups
• Provide feedback that contributes to ongoing process and customer experience improvement initiatives
• Participate in field seller training across the regions

• Bachelor's Degree or equivalent education
• 3+ years of related experience
• Effective oral and written communications, leadership, organizational, presentation, project management and team building skills
• Strong understanding of business technology landscapes and well versed on the entire portfolio of Brightspeed solutions
• Ability to successfully support multiple sales teams in a highly transactional environment
• Strong problem‑solving, critical thinking and technology skills and must be capable of accurately assessing property provisioning needs while maintaining a calm business demeanor & taking decisive steps to resolve capital assessment issues and contract negotiation inputs
• Goal‑focused, broad business individual…