Implementation PM

NC - CLT Office
11605 N Community House Rd
Suite 300
Charlotte, NC 28277, USA

The Implementation Project Manager will be responsible for collaborating with cross‑functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key resource for Banking & Fintech clients during the implementation process.

• Serve as primary point of contact and driver for project completion with existing customers through implementation. Establish processes and procedures to manage customer portfolio activity.
• Become a product expert, with strong understanding in configurations and data integration.
• Work cross‑functionally internally to solve implementation challenges.
• Demonstrate understanding of web‑based applications, APIs, and data integration.
• Monitor new client implementations and existing client support; provide daily problem solving, coordination, and leadership as required.
• Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients.
• Maintain ongoing reporting of partner/client status and activities.
• Manage multiple complex SaaS projects and implementations.
• Proactively troubleshoot and solve problems with limited supervision.
• Foster collaboration and a positive team environment.

This position does not have any supervisory responsibility or direct reports.

• Ability to work out of Charlotte, NC full time.
• 2+ years of implementing web‑based solutions for clients.
• Background in delivering projects for external customers.
• Strong organizational, communication, and people skills required.
• Ability to work independently and in a team environment.
• Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation.
• Background in the Payments, Banking, E‑Commerce, Finance, and/or Utility industries helpful but not required.

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel objects, tools, or controls;

reach with hands and arms; and stoop, kneel, crouch or crawl. The employee may be required to lift up to 25 lbs.

This is a full‑time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work will be required as job duties demand.

10‑15% travel to customer sites may be required based upon project needs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances.

Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known…