IT Infrastructure Operations Manager

Overview

Job Title IT Infrastructure Operations Manager — Hybrid Opportunity

Company Intro Retirement Clearinghouse was voted one of the top places to work by Charlotte Magazine in 2024! When you join the team, you'll make a real difference and can learn, grow and make a positive impact every day. At Retirement Clearinghouse we are helping millions of Americans preserve their retirement savings. We use innovative technology and provide exceptional customer service to help participants make informed decisions about their retirement accounts without using high pressure sales pitches.

We are looking for an experienced, hands on, IT Infrastructure Operations Manager to lead a small, highly skilled team of network, systems, and cloud engineers. This individual will balance hands-on technical work with people management, driving operational excellence, reliability, and security across the company’s IT Infrastructure environment. They will combine strong technical depth with proven management skills demonstrating the ability to guide projects, mentor team members, and collaborate across departments.

• Manage day-to-day IT infrastructure operations including servers, networks, cloud infrastructure, and enterprise systems
• Maintain system availability and performance standards through proactive monitoring and capacity planning
• Serve as a hands-on technical leader, assisting with troubleshooting complex infrastructure, network, and cloud issues
• Track progress, manage risks, and report status updates to senior leadership
• Evaluate and recommend new tools, technologies, and automation to improve efficiency and reduce operational risk

Pay Range: $148K to $158K annually

• A culture that fosters a positive work life balance
• Hybrid work opportunities
• Competitive hourly rate with Bonus potential
• 23 days of Paid Time Off per year, 5 sick days per year, 3 Floating Holidays per year (time off prorated in the first year)
• Paid holidays
• Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment
• 401k eligibility and 100% vesting with employer matching on day 1 of employment
• Professional Growth and Career Advancement Opportunities

Training is provided to all new hires to help you achieve your goals and ensure your success. Upon successful completion of the onsite training, candidates will be permitted to work remotely on the same terms and conditions as other employees in the position. Employees who wish to work onsite may do so in our state-of-the-art office!

Retirement Clearinghouse is in the Ayrsley area located in Charlotte, NC, the second largest banking center in the United States.