Manager, Strategic Communications And Enablement; Charlotte - Hybrid

MANAGER, STRATEGIC COMMUNICATIONS AND ENABLEMENT (CHARLOTTE - HYBRID)

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Compass Digital is the technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.

Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes. We are fully integrated into Compass Group, proudly serving its various clients through scalable, cutting-edge technologies and solutions.

Compass Group’s technology ecosystem—Compass Digital, Compass Technology, and Compass Data & AI—builds the digital products, platforms, data capabilities, and AI solutions that power our operators and enhance client value. Together, we deliver modern, reliable technology that shapes the future of food service and hospitality.

The Manager, Strategic Communications & Enablement is a key member of the Brand & Communications team, supporting how we tell our story across all audiences, internal and externally.

• Develop compelling narratives and excel at big-picture stories.
• Translate complex technical or operational concepts into clear messaging.
• Elevate content quality through strong writing, visual polish, and strategic framing.

• Build scalable processes, templates, and standards that support consistent communication.
• Organize and maintain communication resources and content libraries used across the business.
• Support departmental reporting, metrics, and documentation to drive operational maturity.

• Collaborate with groups from across the business toETHOD gather insights and align messaging.
• Contribute to strategy and provide content support for internal and external touchpoints.
• Participate in strategic projects requiring cross-functional coordination and strong business understanding.

• Ensure all communication assets reflect brand standards, narrative alignment, and strong visual identity.
• Identify opportunities to enhance clarity, cohesion, and storytelling across channels and materials.

• Explore and apply AI tools to enhance content development, knowledge management, and workflow efficiency.
• Identify opportunities to responsibly integrate AI into communications processes, improving speed, consistency, and insight.
• Partner with technology and AI teams to align communications approaches with evolving AI capabilities and initiatives.
• Help establish best practices for effective and ethical AI use within the communications function.

• 3–5+ years in communications, marketing, content strategy, or similar role.
• Strong writing and storytelling skills across formats—presentations, internal comms, sales materials, leadership messaging.
• Experience organizing content, building processes, or developing策scalable systems.
• Comfort working with SMEs, interviewing stakeholders, and simplifying complex topics.
• Familiarity with file management, digital asset management tools, and presentation software.
• Working knowledge of AI tools and an entrepreneurial mindset toward testing and applying new solutions.
• Experience with Compass or the hospitality/technology ecosystem is an asset.

• You see the whole picture and naturally connect dots across teams and priorities.
• You thrive in evolving spaces and bring clarity to ambiguity.
• You are curious, collaborative, and confident without ego.
• You can shift seamlessly between creative storytelling and structured operational work.
• You take ownership of your work and raise the…