Technical Support Engineer

What You Will Do

• Work together with our customers to provide them with the best possible support and experience

• Provide 2nd level support to company and customers networks

• Responding to escalated customer support issues

• Analyze customer issues, and provide feedback and recommendations to customers as required

• Recreating customer issues for root cause and escalating to Level 3 as required

• Advise and propose network design & configuration to the customer to ensure high availability and scalability

• Create knowledge base articles, how to guides, application notes and other proactive documentation

• Work with internal team members providing technical directions on best practices, application recommendations and design assistance

• Travel required (~30%)

• Bachelor of Science in Engineering, or equivalent experience

• Strong networking background, with experience and understanding of ethernet communication, routing (OSPF), C37.94 and legacy protocols such as T1/E1, RS232/422/455 and others

• Deep understanding of the MPLS-TP architecture, including label switching principles, Label Switched Paths (LSPs).

• Knowledge of fault-tolerant design and implementation of protection switching mechanisms.

• Strong communication and interpersonal skills

• Ability to work under pressure and meet deadlines

• Strong analytical skills for troubleshooting telecommunication networks.

• Able to identify and solve complex connection/communication problems.

• Ability to use Wireshark for data analysis and troubleshooting.

• Able to work independently and share information with your team.

• Writing and maintaining documentation and procedures for internal and external usage.

Applicants can expect a base compensation range of $80, annually, plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant’s experience, qualifications, and geographical location.

Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!

• Programming/Scripting (Python) skills are a plus.

• CCNA/CCNP qualification is a plus.

Ideally, the person in this role will reside within a few hours driving distance from the Charlotte, NC metro area.