Sr Solutions Consultant

NC - CLT Office
11605 N Community House Rd
Suite 300
Charlotte, NC 28277, USA

Recognized by Deloitte as one of the fastest growing companies in North America, Paymentus is the premier provider of innovative, reliable, and secure electronic bill presentment and payment services for more than 2200 clients leading the Utility, Telecom, Auto Finance, Insurance, Consumer Finance, and Health industries. Our comprehensive eBilling and Payment Platform allows our clients to provide a unified customer bill-pay experience that includes online, mobile, IVR, text, kiosk, and agent-assisted channels, as well as a full range of customer communication options.

To achieve optimal performance and client satisfaction, Paymentus is supported by a team of highly committed, striving, and creative employees who excel in their expertise and transform plan into action. This is an exciting time to join our expanding company! You will have the opportunity to grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded.

This is a strategic role and specifically designed for a dynamic individual ready to collaborate with sales, product, and delivery leaders, as well as engage directly with our prospects and customers. Your mission is to elevate our product outlook, enhance our delivery posture, boost company recognition, and drive pivotal sales and delivery outcomes.

• Sales Excellence and Support:
  Champion sales efforts through deal qualification, crafting and responding to RFPs, conducting persuasive demos, and providing expert guidance on the product. Actively contribute to product marketing efforts and publications to underscore our leadership and innovation in the field.
• Strategic Partnership:
  Forge deep technical and strategic relationships with key customers and internal teams to foster long‑term loyalty and engagement.
• Innovation and Product Enhancement:
  Collaborate with Marketing and Technology teams to spearhead product innovations tailored to customer needs, ensuring Paymentus remains at the cutting edge of technology.
• Customer Insight and Engagement:
  Establish strong rapport with potential and existing customers to uncover and address service requirements, leveraging these insights to drive product and service improvements.
• Technical Expertise and Support:
  Offer in‑depth technical knowledge and support, guiding cost‑benefit analyses for enhancements and advocating for operational efficiencies.
• Contracting and Sales Cycle Management:
  Facilitate contracting processes, including the drafting of contracts and Statements of Work (SOWs), ensuring alignment with customer needs and company objectives. Manage a disciplined sales cycle within our CRM system, optimizing efficiency and effectiveness.
• Customer Success & Partnerships:
  Empower customer success and partner teams through targeted technical information and training, enhancing their understanding and utilization of our solutions.

• Minimum 4‑5 Years of Sales Engineer experience
• Strong background working with APIs
• Able to work in fast‑paced, self‑directed entrepreneurial environment
• Able to present a technology solution

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls;

reach with hands and arms; and stoop, kneel, crouch or crawl. The employee may be required to lift up to 25 lbs.

Position Type/Expected Hours of Work

This is a full‑time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Travel

Minimal travel

Other…