Technical Consultant

Overview

DESBY is a forward-thinking organization specializing in delivering cutting-edge Service Now solutions to drive digital transformation and operational excellence for businesses across various industries. As we continue to grow, we're seeking a skilled Service Now Technical Consultant to lead the technical design and implementation of Service Now solutions for our clients.

The ideal candidate will have extensive experience with the Service Now platform, including advanced development, system architecture, and integration capabilities. This role requires a strategic thinker who can collaborate with clients and internal teams to deliver innovative, high-quality Service Now solutions that align with business goals and IT standards.

• Collaborate with project teams to understand client requirements and translate them into technical specifications.
• Design, develop, and customize Service Now applications and functionalities to meet business requirements.
• Implement integration solutions between Service Now and other business systems.
• Conduct system configurations and customizations to enhance the Service Now platform's capabilities.
• Provide expert advice on Service Now best practices, design principles, and implementation strategies.
• Troubleshoot and resolve complex technical issues within the Service Now environment.
• Lead technical aspects of project delivery, including coding, script writing, and process automation.
• Conduct training and knowledge transfer sessions for clients and internal teams.
• Ensure solutions are scalable, secure, and maintainable, adhering to enterprise architecture standards.
• Stay updated with the latest Service Now features, updates, and best practices.

• Bachelor’s degree in computer science or related field
• 3+ years’ experience in Service Now development and consulting
• Proven experience as a Service Now Technical Consultant, Developer, or similar role.
• Certification in Service Now System Administration, Application Development, or Implementation Specialist is highly desirable.
• Strong proficiency in JavaScript and familiarity with web technologies (HTML, CSS, REST, SOAP).
• Experience with Service Now modules such as ITSM, ITOM, ITBM, and custom application development.
• Demonstrated ability to design and implement complex integrations.

• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.

Growth Opportunity: At DESBY, you'll be part of a dynamic startup where your voice matters. Shape industry standards, influence processes, and drive innovation from day one. Our rapid growth means unprecedented opportunities for professional advancement and skill development. As we expand, you'll have the chance to wear multiple hats and make a lasting impact on our organization's future.

You're Not Just a Number: We believe in the power of individual contribution. Every team member brings unique perspectives and skills that help shape our success. Our flat organizational structure ensures your ideas are heard and valued, whether you're collaborating on client solutions or improving internal processes. Here, you'll be recognized for your contributions and treated as an integral part of our success story.

Shape Your Journey: Your career path at DESBY isn't confined to a predetermined track. We encourage you to explore different areas of expertise, take on challenging projects, and create your own professional development roadmap. Whether you're interested in deep technical specialization or expanding into leadership roles, we provide the flexibility and support to help you achieve your goals.

Mentorship: Our experienced team members are committed to your growth. Through our structured mentorship program, you'll gain insights from industry veterans, develop new skills, and accelerate your professional development. We believe in knowledge sharing and creating an environment where everyone teaches, and everyone learns.

Re-engineering Service Now: Service Now isn't just a platform we implement—it's the foundation of our company. From our internal operations to client solutions, we live and breathe Service Now every day. As part of our team, you'll have the unique opportunity to work on our own instance, where we continuously innovate and test new features before bringing them to our clients.

This dual experience of using Service Now to run our business while helping clients transform their operations provides an unmatched perspective on the platform's capabilities. You'll contribute to both our internal digital transformation and help shape the success stories of our clients, creating a powerful feedback loop of practical knowledge and innovative solutions. Opportunity to develop and test cutting-edge solutions in a real-world environment.