Senior Product Designer

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Senior Product Designer (Digital & Technology)

Location:

Charlotte, NC 28217
Duration: 6+ month Contract
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Skillset / Experience: SAP Fiori, Figma, UX Design

We're looking for an experienced Senior Product Designer to join our design team at our client . This is an opportunity to do highly impactful work on innovating processes and user workflows on SAP software for enterprise-level tasks, with specific areas of focus such as sales, invoicing, financial reporting, etc.

In this role, you will have a close partnership with our operators (end-users) and a cross-functional agile team to help influence the roadmap, product strategy, and the User Experience.

You will collaborate and work closely with the Service Design Manager and development team to solve problems and work on scaling the product together.

What you'll be doing

• Empathize - Willingness to immerse into the user's context, learning their internal processes, such as how they conduct financial reporting, procurement, invoicing and others, to gain deep empathy for their challenges and opportunities.
• Simplify - Translate opportunities and needs into simplified ways to get the jobs done on SAP S4/Hana while taking into account their offline workflows and activities.

• Communicate - Mock-up Lo-Fi "To-Be " user interfaces (UIs) using SAP Fiori, assembling components as necessary to communicate design intent.

• Flexible - Customize and finalize UIs using existing components out of the box or create new ones if necessary, including minor modifications when required.
• Test - Perform UI testing with actual users using tools like SAP's Build Me and/or Figma.
• Collaborate - Iterate on UI designs based on feedback from multiple stakeholders and user studies, ensuring continuous improvement and alignment with user needs.
• Advocate - Be the key person to foster consistent user experience in the organization, across our entire product suite, paving the way for elevated interactions that will redefine user engagement with our software.
• Relationships - Build relationships with the cross-functional partners such as Design, Product Management, Engineering

• SAP and/or ERP Experience
  • Experienced in SAP/Fiori or other ERP/SaaS products (e.g. Salesforce etc)
  • Experience in designing out-of-the-box Enterprise Level ERP Systems for large-scale implementation
• Product Design
  • Designer with a Product-thinking mindset who thinks through downstream operational implications when designing products and features.
  • Thinks about scalability of solutions.
  • Able to identify dependencies across suite of products and across features
• User Experience Research Skills
  • Understands the desires and needs of users/stakeholders and able to keep an open mind about what they want
  • Advanced knowledge of UXR and User-testing methodologies
  • Analyze user needs and gather requirements across multiple product experiences to understand the dependencies for a common experience solution

• Embraces ambiguity
  • A self-starter
  • Proactively seeks enough information, and have conviction to start designing / solutioning
• Scrappy when needed
  • Keen to use lo-fi scrappy mock-ups as an effective and efficient way to quickly gain alignment with others
  • Adaptable in the use of different design techniques, without the need to always default on using a design tool like Figma or Build Me to communicate design intent and gain alignment
  • Visualize experience concepts through the creation of wireframes, mockups, user & process flows, and prototypes
• Thorough-thinker
  • Thinks through all aspects of downstream operational implications when recommending ideas and experience solutions.
• Articulation
  • Present and justify proposed solutions and articulate design intent with key stakeholders
• Start/Stop
  • Knows when is "good enough”
• Interpret requirements
  • Able to understand and interpret Service Design Manager's direction into scope of work for Product Design
  • Utilize design research or user testing insights to help inform and improve upon overall experience direction and…