Contract Administrator

Location: Remote (Virtual)

Schedule: Occasional in-office meetings (3–4 per month) after training

Role Overview:

We are seeking a Contract Management & Billing Support Specialist to support a major utility company by assisting with customer agreements, business applications, and billing services. This role partners closely with Business & Technical Consultants, legal teams, and internal stakeholders to ensure accurate contract processing, billing setup, and issue resolution for complex customer accounts.

Key Responsibilities:

• Process customer business applications, service agreements, and billing setup
• Review and validate customer documentation for completeness and accuracy
• Support complex and urgent customer billing and contract-related requests
• Perform billing and agreement research to resolve customer inquiries and discrepancies
• Investigate and correct billing errors in accordance with company and customer records
• Interact with internal teams and external customers via phone or video to ensure high-quality service
• Coordinate with internal and external legal counsel on contract-related matters
• Respond to customer inquiries regarding accounts, pricing, service changes, and agreements
• Manage and resolve customer billing issues or escalate as appropriate
• Run reports, update system data, and perform program data management activities
• Coordinate customer service needs across departments to ensure timely resolution
• Support multiple “White” projects in alignment with the Project Management Center of Excellence (PMCoE)

Required Qualifications:

• Minimum 2 years of experience in contract management or billing support
• Working knowledge of basic project management principles
• Experience or education in project-related work
• Strong skills in decision-making, critical thinking, and problem-solving
• Ability to work collaboratively in a team environment
• Experience handling complex customer agreements and billing inquiries

Preferred Qualifications:

• Bachelor’s degree from an accredited four-year college or university
• Experience with People Soft or SAP billing systems
• Working knowledge of project scheduling and cost controls
• Experience supporting utility or highly regulated environments

Additional Information:

• This position interacts with stakeholders across multiple levels, from individual contributors to senior department leadership
• Role complexity typically requires up to one year of related study, training, or experience to gain full job proficiency