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HelpDesk/Support Technical Support IT Support IT Consultant

Hybrid IT Service Desk Specialist

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: STI
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support, IT Consultant
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A technology services provider is seeking an IT Service Desk Agent for a hybrid role in Charlotte, NC. This position involves providing front-line support for both hardware and software issues, managing user identity services, and maintaining knowledge articles. Candidates should possess 12-36 months of experience in IT support and be able to adhere to incident management protocols, ensuring high-quality customer service.

An ability to achieve first contact resolution is essential.
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