IT Support Analyst

Johnston Allison Hord is a regional, mid-sized law firm established in 1912, serving clients primarily in the Southeastern United States. The firm offers a wide range of legal services including corporate law, mergers and acquisitions, commercial real estate, litigation, employment law, healthcare, and financial services. With a collaborative and professional environment, the firm emphasizes teamwork and comprehensive legal support. As a Meritas member, Johnston Allison Hord provides clients with access to a network of over 190 full-service law firms internationally.

Clients benefit from the firm's experience in acting as outside in-house counsel and its dedication to quality service.

The law firm of Johnston Allison Hord is seeking a versatile IT Support Analyst to join our team. This role is responsible for helping support the firm’s IT infrastructure, a wide range of business applications, and end users across the organization. The position blends high-touch, user-facing support with hands-on systems work and requires strong communication skills and a customer-service mindset. Prior law firm experience is preferred but not required.

This is a full-time, on-site position.

• Provide high-touch support in a fast-paced professional services environment with high expectations for responsiveness, discretion, and follow-through
• Maintain current-generation Windows Server environments within an enterprise virtualization platform, including regular updates and maintenance
• Monitor server health and proactively address potential issues
• Manage device inventory (laptops, desktops, phones) using a cloud-based endpoint management platform and other end-user support tools
• Support and troubleshoot legal and business applications, including a legal document management system (DMS), an enterprise productivity suite, and practice-group-specific applications
• Administer and support cloud-based productivity, identity, email, and unified communications platforms
• Assist with email security, user awareness, and compliance platforms
• Support and troubleshoot managed print and imaging devices
• Perform user account management, access control, and onboarding/offboarding using directory services and identity management systems
• Document solutions, procedures, and technical changes
• Work collaboratively with IT staff and vendors on system improvements and projects
• Assist with conference room setup, AV equipment support, and video conferencing troubleshooting.
• Participate in IT projects such as hardware refreshes, software rollouts, and system upgrades
• Provide after-hours, holidays, and weekend support as needed.

• 2–5 years of experience in IT support or a related role
• Comfortable working in a highly user-facing role with frequent direct interaction with attorneys and staff
• Strong working knowledge of enterprise document authoring and formatting tools, including troubleshooting complex formatting issues
• Ability to translate technical concepts into clear, non-technical language
• Proficiency in managing and updating Windows desktop and server environments
• Experience troubleshooting cloud-based email flow and spam filtering systems
• Familiarity with multi-factor authentication, secure remote access technologies, and cybersecurity best practices
• Experience administering enterprise productivity platforms and directory services

We offer an excellent salary and benefits package.

Please send all resumes