Workplace IT Operations Specialist

Overview

About Olly Olly

Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we're blending technology and real-world expertise to empower businesses across the U.S. like never before.

We believe small businesses are the backbone of our economy. That's why we're on a mission to provide them with tools, strategies, and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably, without the hassle.

The Olly Olly platform complements our hands-on service perfectly: it's no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow and maximize revenue with minimal effort, so they can reclaim their time to focus on what they do best.

We aim to be the ultimate all-in-one platform for small-business growth — where automation, AI, and human expertise work together to deliver consistent, measurable results. We started as an agency and have helped thousands of clients succeed. Today, we're in a pivotal transition to a SaaS-first company, building scalable systems that support high-volume execution without sacrificing quality.

The Workplace & IT Operations Specialist is a senior, hands-on Individual Contributor responsible for owning and continuously improving workplace operations and end-user IT at Olly Olly as a mighty team of one.

This role ensures offices run smoothly, employees are fully set up on Day 1, devices are tracked and recovered, and People Ops and leadership are no longer pulled into operational or IT-related fire drills.

This is a doer + owner role , not a support-only or ticket-based IT position. While the role does not require engineering-level IT expertise, it does require strong technical aptitude , independent judgment, and full ownership across end-user systems, device lifecycle management, and workplace infrastructure in a fast-paced startup environment with evolving systems.

Workplace & Facilities Operations

• Own day-to-day workplace and facilities operations across Austin, Charlotte, and Phoenix locations
• Manage office operations including supplies, mail, shipping, vendor coordination, and general building management
• Manage workplace vendors (internet, cleaning, security, maintenance, shipping)
• Coordinate workplace safety and risk response (access control, emergencies, air-quality / mold coordination)
• Ensure offices are functional, stocked, secure, and operational at all times
• Partner on evaluating, selecting, and managing vendors that support office IT and infrastructure needs, including equipment setup, office WiFi, and on-site technical support as offices scale or change.

End-User IT & Device Operations (Senior IC Ownership)

• Provision, configure, and deploy laptops and peripherals (macOS and Windows)
• Ensure Day-1 technical readiness for all new hires (onsite and remote)
• Serve as the primary owner and first-line resolver for non-engineering end-user IT issues (hardware, OS, access, peripherals)
• Own the full end-user device lifecycle: onboarding, repairs, replacements, and offboarding recovery
• Maintain accurate, auditable device and asset inventory using lightweight systems
• Manage user access and permissions across core tools (e.g., Google Workspace, Slack, SaaS platforms)
• Partner with People Ops on compliant offboarding and equipment recovery
• Partner with offshore IT contractors for advanced issues while retaining U.S.
  
  -based ownership, prioritization, and escalation control

⚙ Process Ownership & Continuous Improvement

• Act as the decision-maker for end-user IT and workplace operational standards
• Build, document, and continuously improve simple, scalable processes for:
  • Laptop provisioning
  • Inventory and asset tracking
  • Office access and security
  • Vendor management
• Identify gaps in tools or workflows and recommend practical, cost-effective improvements
• Prioritize reliability, clarity, and ownership over over-engineering
• Assess when to leverage external vendors versus internal execution for workplace IT needs, and establish clear standards for vendor engagement, scope, and accountability.

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