Principal Operations Manager; ServiceNow and AWS

Position: Principal Operations Manager (ServiceNow and AWS)
This position is responsible for providing technical guidance to technical teams that support critical CSO information management solutions supporting workflow applications. This position will have the mission of supporting software designs and solutions to enhance CSO applications. The candidate must be a professional systems analyst and must be able to work with clients and users to analyze business problems, provide recommendations, design, develop, test, deploy, and sustain technical/automation solutions.
The position is a technical lead responsible for design of complex security applications.

Key Responsibilities include:

• Operational Management:
  Maintain and troubleshoot various security and compliance tools and applications.
• Integration:
  Manage integrations to support risk management and vulnerability response.
• Process Improvement:
  Identify and implement improvements to streamline workflows and enhance efficiency.
• Stakeholder
  
  Collaboration:
  
  Work with stakeholders to understand requirements and deliver solutions aligned with business needs.
• Training and Support:
  Mentor and educate stakeholders on best practices for operational processes.
• Compliance Monitoring:
  Ensure compliance with regulatory requirements and internal policies through effective monitoring

Required/Desired Qualifications:

• Experience in information technology systems design and operations.
• Experience utilizing a software development method that emphasizes business process analysis, collaboration (information sharing and web service usage), integration
• Experience with configuration and integration desired within the following:
  Service Now Sec Ops (vuln response, config compliance) and Governance Risk and Compliance (IRM, policy).