IT Service Support Analyst – COM Office of Research

Requirements Must have

• Bachelors degree in Computer and Information Science or a related field, or equivalent practical experience
• 0 years of relevant experience required; 2 years preferred
• Basic understanding of computer technology
• Familiarity with various operating systems;
  Mac experience is a plus
• Strong troubleshooting skills for hardware and software issues
• Ability to provide customer support and train end users

• Provide daily technical and maintenance support for administrative and research information systems
• Handle first level computer support inquiries via calls, emails, and in-person visits
• Monitor systems to ensure optimal performance
• Identify, troubleshoot, and resolve system-related issues
• Offer mobile device support and troubleshoot connectivity problems
• Assist in the installation and delivery of hardware and software
• Provide support for peripheral devices such as printers and scanners
• Offer additional assistance as directed by the supervisor

We are seeking an IT Service Support Analyst 1 to join our Medicine Office of Research Administration at The Ohio State University. This regular position entails a 40-hour work week on the first shift, and is located at the Biomedical Research Tower. We value diversity and are committed to providing equal opportunity in employment. As part of our team, you will play a crucial role in ensuring the efficient operation of systems that support our research efforts, while enjoying a collaborative work environment that encourages growth.