More jobs:
AI-Driven CX Systems Analyst; IVR/IVA
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-02-16
Listing for:
Kforce Inc
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Systems Analyst, Business Systems/ Tech Analyst
Job Description & How to Apply Below
A staffing and consulting firm is seeking a Business Systems Analyst in Charlotte to lead AI-driven customer experience initiatives. The role involves supporting IVR and IVA platforms, bridging business stakeholders with engineering teams. Candidates should have 5-10 years of experience in relevant positions, with strong analytical skills. Excellent documentation and communication abilities are necessary for this position, which offers a range of comprehensive benefits including health insurance and a 401(k).
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