Sr. AI Engineer; IVR​/Conversational AI

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Our client, a leader in telecommunication technologies, is looking for a senior AI Engineer to lead IVR and Conversational AI initiatives and design scalable LLM and NLP solutions for high-volume customer interactions.

This role requires onsite presence 3 days per week in Charlotte, NC. Qualified candidates must be able work without need for sponsorship.

• Architect and develop AI-driven IVR and conversational systems using Python
• Build NLP models for text classification and clustering to support intent detection and call routing
• Perform data analysis using SQL on large-scale IVR and interaction datasets
• Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
• Lead development of agentic AI workflows for multi-step customer interactions
• Establish LLMOps (Large Language Model Operations) best practices, including monitoring, evaluation, and lifecycle management
• Partner with IVR platform, speech engineering, and product teams
• Mentor offshore and junior AI engineers

• 5+ years of experience in AI / ML
• Very strong proficiency in Python
• Proven expertise in NLP, including:
• Text classification
• Clustering
• Strong experience in data analysis using SQL
• Hands‑on experience with LLMs:
• Prompt engineering
• Evaluation frameworks
• Retrieval‑Augmented Generation (RAG)

• Experience with Agentic AI and multi‑agent orchestration
• Experience with LLMOps / MLOps in production environments
• Familiarity with IVR platforms and speech technologies such as ASR (Automatic Speech Recognition), NLU (Natural Language Understanding), and TTS (Text‑to‑Speech)
• Python / ML:
  Num Py, Pandas, Scikit‑learn, XGBoost
• NLP: spaCy, Hugging Face Transformers, NLTK, Sentence‑Transformers
• LLM Frameworks:
  Lang Chain, Llama Index, OpenAI SDK
• Agentic AI:
  Lang Graph, Auto Gen, CrewAI
• Data & SQL:
  Oracle, MySQL, SQL Alchemy
• Vector Databases: FAISS, Pinecone, Weaviate, Qdrant
• LLMOps / MLOps (Good to Have): MLflow, Weights & Biases, Bento
  
  ML, Airflow