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ServiceNow Implementation Specialist

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Tata Consultancy Service Limited
Full Time position
Listed on 2026-02-14
Job specializations:
  • IT/Tech
    IT Consultant, Technical Support, IT Support, Systems Developer
Salary/Wage Range or Industry Benchmark: 110000 - 125000 USD Yearly USD 110000.00 125000.00 YEAR
Job Description & How to Apply Below
Service Now Implementation Specialist

Must Have Technical/Functional Skills Primary Skill:
JavaScript, Glide API, Business Rules, Client Scripts, Flow Designer, Service Catalog, REST Integrations, ITSM. Secondary: HTML/CSS, JSON/XML, Integration Hub, MID Server, Reporting, ITIL, Agile.

Experience:

Minimum 10 years

Roles & Responsibilities

• Develop and enhance applications using Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Glide scripting.

• Build and customize Service Catalog items, workflows, record producers, and request workflows.

• Design solutions using Flow Designer, Workflow Editor, and Scripted REST APIs.

• Create and maintain custom modules, tables, and applications on the Service Now platform

• Customize forms, lists, dashboards, and reports to meet business needs.

• Configure Service Now modules (ITSM, ITOM, ITAM, HRSD, CSM, or others depending on project requirements).

• Implement and maintain ACLs, roles, and security rules to ensure platform integrity.

• Modify UI Pages, UI Macros, and advanced components as needed.

• Develop and support integrations with external systems using: o REST / SOAP APIs o MID Server o Integration Hub o Web services

• Build transform maps, import sets, and data load workflows.

• Manage scheduled jobs, data syncs, and third-party connector configurations.



Certifications:

Service Now Certified System Administrator (CSA) and Certified Implementation Specialist (CIS).

• Technical Knowledge:
Proficiency in JavaScript, HTML, CSS, and Angular JS.



Experience:

3+ years in Service Now administration and implementation.

• Modules:

Experience with ITSM, ITOM, CMDB, or ITAM.



Soft Skills:

Strong communication, stakeholder management, and project management skills.

Salary Range- $110,000-$125,000 a year
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