Senior Inflight Electronic Flight Bag; EFB Specialist

PSA Airlines, Inc.

US-NC-Charlotte

Category Flight Operations

Position Type Full-Time

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do.

We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the United Healthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

The Senior Inflight Electronic Flight Bag (EFB) Specialist will serve as the Comply
365 Administrator and oversee the daily administration and flight attendant (FA) assistance/trouble‑shouting of PSA's FA EFB program. The Senior Inflight EFB Specialist is the subject matter expert on all EFB/tablet issues.

• Serve as the Comply
  365 Administrator (PSA's document control management tool).
• Act as the primary asset and vendor / corporate liaison with both internal and external contacts.
• Responsible for asset management of a loaner/spare equipment pool, providing monthly asset reports to American Airlines leadership.
• Work with American Airlines FA EFB managers and third‑party vendors to ensure quality and stock of FA EFB's and associated equipment.
• Assist with deployment and operational testing of Applications, Betas, and iOS updates, including the research of trends and new features associated with updates.
• Facilitate communication between PSA Inflight Services and American Airlines technology teams.
• Monitor and support ongoing FAA regulatory compliance of the FA EFB program.
• Participate in bi‑weekly EFB/tablet team support calls.
• Stay apprised of technology and innovation changes.
• Support and track end‑user EFB/tablet experience.
• Provide technical support to Flight Attendants for EFB/tablet, credit card reader, and other accessories.
• Collect user feedback and track trends for program modification.
• Monitor and track FA Reports from the reporting app for follow‑up.
• Utilize Tableau to track statistics.
• Coordinate with the Inflight Training & Inflight Standards team for sustainment of the FA EFB program and refresh when applicable.
• Assist with the New Hire EFB/Tablet Training Program.
• Assist with ensuring proper training of all…