Conversational Designer

We’re partnering with a leading financial services company to find a talented Conversational Designer to join their team. This role involves shaping natural voice interactions for voice systems, focusing on delivering seamless customer experiences. The position offers flexibility with a hybrid working arrangement, primarily onsite at one of several locations across the U.S. The opportunity is ideal for professionals passionate about conversational design and voice technology.

The Final date to receive applications for this role is 3/30/2025.

• Create and refine dialogue flows for AWS Connect IVR systems to enhance user interactions.
• Develop voice interaction models aligned with business objectives and customer needs.
• Work closely with cross-functional teams to ensure smooth integration and deployment of conversational experiences.
• Analyze customer feedback and call data to identify improvement opportunities for system accuracy and conversational flow.
• Establish guidelines for tone, prompts, and standards to ensure consistent voice interactions across all touchpoints.

• Hands‑on expertise with AWS Connect, contact flow development, and AWS services.
• Strong grasp of natural language patterns and best practices for voice UX.
• Ability to simplify complex processes into clear, engaging dialogues.
• Excellent communication, analytical skills, and problem‑solving abilities.

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• eLearning and Ongoing Training.
• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.