Senior Field Network Engineer

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

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At CDK Global, we are focused on connections that allow us to deliver world‑class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values:
Stay Curious, Own It, Be Open, Create Possibilities.

Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK.

• Perform Daily functions using WFM device to update service and installation cases. (95-100%)
• Receive and accept service and install cases
  * Update ETA information within specified ETA guidelines
  * Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit
  * Create and Update Parts Requests as required (receipt / return )
  * Close and Updates cases including any Asset Changes
  * Perform Asset Inventory of client sites as required during installs
• PC (85-95% Competency)
  * Diagnostics
  * Component replacement
  * Operating System or System Image
  * BIOS & Configuration
  * Virus Protection - AV Loads
  * Use of diagnostic tools
  * PC Upgrades
  * SIA Loads
  * Drive Loads
  * Drive Loads
• Dot Matrix (85-95% Competency)
  * Change Configs/Default
  * Replace Print Head
  * Replace FRU
  * Replace Cables
  * Replace OCP and/or switches
  * Replace or adjust Platen
  * Replace Motor/belts/sensors
  * Replace tractors
• Lasers 85-95% Competency)
  * Change Configs from Menu/Default
  * Replace Fuser/toner/PS
  * Resolve paper jam issues replace/clean rollers
  * Troubleshoot and replace FRU's *"Higher Repair" to Swap ratio
• Spooler Setup/Maintenance (85-95% Competency)
  * Master Spooler procedures, redirect printing
• Hardware Installation (85-95% Competency)
  * Presite Procedures
  * Design Procedures
  * Hardware Install
  * Hardware Relocation
  * Quality Procedures
  * Client interfacing
  * Install Certification
• Snapon Support (95-100% Competency)
  * Loading procedures
  * Licensing
  * Workstation Setup
  * SLA
• Driving Customer interaction Revenue (85-95% Competency)
  * 3rd Party PC Maintenance
  * Maintenance Resign
  * T & M
  * PC Sales w Maintenance
• Field Troubleshooting Skills (85-95% Competency)
  * First Call Resolution – Tshooting effectiveness
  * New Products – Stay current
  * OTA
• Network (85-95% Competency)
  * Troubleshoot and Repair Wired LAN
  * Troubleshoot WANs
  * Troubleshoot and repair wired bridges
  * Add changes to CDM
  * General Policy Adherence
  * IP and Subnets
  * Configuring Routers NDC Model
  * Cabling (OSI Layer one)
  * Terminal Server procedures
  * CCNA*Configuring Routers Advanced Model
  * Adhere to NAT policies & procedures, access lists
  * Dial on Demand
  -Advanced router issues
  * Vlan Config
  * Site to site VPN
  * Security
  * VPN Concentrator
  * SDWAN (Cloud Connect)
  * IPT Phone Handset
  * IPT TS
  * IPT Call Manager
  * IPT Router
• Wireless Implementation (85-95% Competency)
  * Wireless Site Survey (Active/Passive)
  * Access Point Coverage/Configuration and Wireless Bridge Implementation
• Using CDK Tooling (85-95% Competency)
  * Proton,
  * Heisenberg,
  * Ekahau,
  * Meraki Dashboard,
  * Salesforce,
  * Velo Cloud Orchestrator,
  * Microsoft 365,
  * Case Management System
• Active listening 85-95% Competency)
  * Demonstrated Active listening Skills
• Conflict Resolution (95-100% Competency)
  * Client interaction
  * Team Interaction
• Spares Inventory Maintenance - Scan all items during quarterly count
• Social Style (95-100%)
  * Proper Attire - Business Casual
  * Personal Hygiene
• The role may require work after 5 pm and weekends and holidays.
• Travel 100% of the time

• Ada…