Technical Services Delivery Manager - Platform Services

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

We are seeking a Technical Delivery Manager (TDM) to lead the end-to-end execution of high-impact, cross-functional initiatives within the Platform Services organization. This is a senior individual contributor role for someone who thrives in complex, technical environments and excels at translating strategic goals into coordinated, on-time delivery.

Location:

Candidate must be located in or willing to self-relocate to one of the following locations:
Charlotte, Raleigh or Wilson, NC;
Atlanta, GA or Richmond, VA.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues.
• In this capacity, oversees others who perform programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Provides technical consultation on extremely challenging or unusual situations.
• May lead large, complex projects related to improving processes or support capabilities.
• May engage and manage external vendors.
• Interprets internal/external business challenges and recommends best practices.
• Uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
• Mentors less experienced teammates to build technical expertise.
• May have people management responsibilities.

Required Qualifications:

• Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.
• Deep specialized and/or broad functional knowledge.
• Sound understanding of business and organizational strategies and processes.
• Ability to interpret internal and external business challenges and recommend best practices.
• Ability to lead complex projects.
• Sophisticated analytical skills and the ability to solve complex technical and business problems.
• Ability to influence others at senior levels to adopt a new perspective.

Preferred Qualifications:

• 7+ years of experience in technical program or delivery management within enterprise IT, platform engineering, Dev Ops, or infrastructure organizations.
• Strong understanding of platform technologies such as:
  • Cloud infrastructure: AWS, Azure, or GCP
  • CI/CD pipelines:
    Git Hub Actions, Jenkins, ArgoCD
  • IaC & automation:
    Terraform, Ansible, Service Now workflows
  • Container platforms:
    Kubernetes, Open Shift
  • Security & observability:
    Vault, Prometheus, Open Telemetry, Splunk
  • Proven ability to drive delivery across multiple concurrent efforts with complex interdependencies.
  • Exceptional skills in written communication, stakeholder influence, and risk management.
  • Hands‑on experience with tools like Jira, Rally, Confluence, for tracking and reporting.
  • Exposure to internal developer portals and platform product management.
  • Background in software engineering, platform operations, or systems architecture.
  • Experience working…