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Site Reliability Engineering Manager
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-02-16
Listing for:
Harvey Nash
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Cloud Computing, Systems Engineer
Job Description & How to Apply Below
- Lead the expansion of SRE practices from a small and high performing team to a larger global function incorporating on-premise infrastructure technologies.
- Evaluate current operational workflows and RACIs, identify toil and complete assessment of skills across the global team.
- Execute a comprehensive roadmap to transition reactive operational day to day activities into proactive, SRE-aligned processes with a focus on reliability, automation, observability, and incident management.
- Upskill team members through tailored training programs on SRE principles, cloud operations and automation tools.
- Collaborate with architects, platform engineering, Service Now developers and application teams to define and implement an observability framework in order to enhance proactive incident detection and reduce MTTR.
- Define and implement an automation framework to ensure sustainable, responsible, and effective use of automation to reduce toil and risk.
- Define and regularly review SLIs, SLOs, SLAs, error budgets, and incident response processes.
- Oversee recruitment, orientation, and professional development of the global SRE team.
- Foster a high-performing team culture.
- Build strong relationships with internal and external stakeholders.
- Prepare and present reports on operational performance.
- Oversee incident response and post-incident analysis processes and drive a culture of blameless post-mortems across multiple teams.
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