IT Systems Engineer III; Azure and VMware

POSITION SUMMARY

Salary Range: $98,564 – $129,364

This is an exempt position. Pay rates are based on education, skill, experience level and internal equity.

Our mission is to serve Mecklenburg County residents by helping them improve their lives and community We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative.

Leads administration and support of enterprise IT infrastructure with emphasis on Azure cloud and VMware environments
. Oversees Azure installs, decommissions, and serves as primary point of contact for cloud operations. Provides advanced VMware server support and acts as SME for virtualization. Performs system design, configuration, and troubleshooting; develops automation using Power Shell. Contributes to Disaster Recovery planning, backup architecture, and DMZ design; applies working knowledge of Linux in hybrid environments. Ensures uptime, performance, and security across datacenter and cloud systems.

This position is the third and highest level of the Systems Engineer series.

• Design and implement secure, scalable solutions for Azure cloud and VMware environments; lead Azure installs, decommissions, and lifecycle management.
• Provide advanced support for virtualized infrastructure, including VMware Horizon (Omnissa) VDI, Office 365 services, and related IaaS components.
• Manage and optimize enterprise storage systems and Cisco UCS chassis-based infrastructure.
• Collaborate with Network Operations to configure and support server environments within a Cisco ACI enterprise deployment.
• Develop automation scripts using Power Shell to streamline deployments and operational tasks.
• Contribute to Disaster Recovery planning and design, backup architecture, and DMZ design to ensure resilience and security.
• Uses working knowledge of Linux to assist various departments with platform integration
• Oversee data center operations including power, racking, cabling, and physical security; ensure compliance with uptime and change control standards.
• Participate in strategic planning and implementation of new technologies and infrastructure projects to meet organizational growth and continuity needs.
• Provide advanced consulting to internal departments on computing solutions and client-focused technology projects; serve as team lead for technical staff.
• Communicate effectively with clients and team members via face-to-face, video, and phone; provide on-call support during evenings and weekends as required.

Experience: Minimum of four years of progressively responsible technical systems experience

Education: Bachelor's Degree in Information Technology or Computer Science or related field

Combination of relevant education and relevant experience accepted: Yes

• Advanced experience configuring and managing Microsoft Azure servers, including storage and network resources
• Experience in the lifecycle management of various Azure modules and features.
• Advanced expertise with VMware virtualization technologies
• Advanced experience with enterprise backup solutions (preferably Rubrik), including configuration, monitoring, managing, and recovery operations.
• Experience developing automation scripts using Power Shell to streamline operational tasks and improve efficiency.

Knowledge of

• Broad-based information technology and trends
• Troubleshooting and analysis of complex problems
• Understanding of a wide variety of Information Technology concepts and discipline areas
• Integration between multiple computing platforms
• Project Management

Skills

• Define, track, and assure responsiveness to clients' information technology problems
• Prepare status reports
• Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner
• Categorize time spent, requests for service and assets according to provide

Abilities

• Contributing to Team Success:
  Actively participates as a member of a team to move the team toward the completion of goals
• Building Partnerships:
  Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
• Communication:
  Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Collaboration:
  
  Works effectively and cooperatively with others; establishes and maintains good working relationships
• Customer Focus:
  Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet…