ServiceNow Developer

Description

The Team is staffing a project manager to drive our design and implementation of our Service Now Knowledge Base. This role is focused on augmenting the team by adding skills that address current bottlenecks, particularly in the migration of Knowledge Management content and processes to Service Now.

Migration of knowledge related to security vulnerability remediation

Lead the migration of our existing content and supporting processes from current state of confluence to the Service Now KB

Design how our KB will be organized in Service Now

Structure hierarchy templates

Define personas involved

Develop a plan to maintain existing content

Collaborate with cross-functional teams to ensure seamless integration.

Translate existing operating routines into target environment

Manage project routines and leadership communication to ensure leadership visibility of the work.

Serve as an advocate coach-trainer to our team on the KMS module on SN

Develop and document workflows and procedures for the migration.

Provide training and support to end-users post-migration.

Experienced Project Manager

7+ years of experience in design and implementation of knowledge module (KMS) in Service Now

Working knowledge of other modules outside of KMS

Strong knowledge of other Service Now platform modules (CMDB, ITSM).

Experience in Knowledge Management systems and processes, including overseeing a team of technical writers creating content.

Excellent communication and project management skills.

Ability to work collaboratively in a team environment.

In a dynamic fast-pasted environment

Certification in Service Now Administration or Implementation

KCS certification

Prior experience in IT Change Leadership roles

Familiarity with agile methodologies

AI experience, exposure to Copilot

5+ years' experience with Service Now Vulnerability Response Module is preferred

Working with patching or some technical domain

Skills

Servicenow, Implementation, Development

Top Skills Details

Servicenow,Implementation,Development

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $65.00 - $75.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Charlotte,NC.

Final date to receive applications

This position is anticipated to close on Feb 20, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.