Senior Hyland OnBase Systems & Administration Consultant

Senior Hyland OnBase Systems & Administration Consultant

Category: Analytics and Emerging Digital Technologies

Main location: United States, Georgia, Atlanta

Alternate Location(s): United States, Texas, Dallas

United States, Texas, Houston

United States, Tennessee, Knoxville

United States, North Carolina, Charlotte

United States, Virginia, Fairfax

Position : J

Employment Type: Full Time

We are seeking a skilled Senior Hyland OnBase Consultant to support, maintain, and enhance our enterprise content management (ECM) environment. This role is responsible for day‑to‑day OnBase administration, user support, system configuration, and ongoing optimization of workflows and integrations. The ideal candidate brings a strong technical foundation, a proactive mindset, and experience working in a production OnBase environment.

• Administer, configure, and support the Hyland OnBase platform, including user security, document types, workflows, queues, and system settings
• Provide Tier 2 / Tier 3 support for OnBase‑related incidents, service requests, and production issues, ensuring timely resolution and minimal business impact
• Monitor system performance, troubleshoot issues, and coordinate with Hyland support or internal teams as needed
• Design, configure, and maintain OnBase workflows, lifecycle rules, and automation to support business processes
• Manage user access, roles, and permissions in accordance with security and compliance requirements
• Support system upgrades, patches, and enhancements, including testing and validation
• Create and maintain technical documentation, configuration guides, and operational procedures
• Partner with business stakeholders to gather requirements, recommend solutions, and implement system improvements
• Collaborate with solution developers, DBAs, infrastructure, and Info Sec to ensure a stable and secure platform

• 3–6 years of hands‑on experience supporting and administering Hyland OnBase in an enterprise production environment
• Active Hyland OnBase certification (e.g., System Administration, Workflow, or equivalent)
• Strong understanding of OnBase architecture, document management, workflows, and security models
• Experience troubleshooting OnBase issues related to workflows, integrations, users, and performance
• Strong experience with SQL for querying, troubleshooting, and reporting
• Demonstrated ability to take ownership of issues and drive them through resolution
• Strong analytical, problem‑solving, and critical‑thinking skills
• Excellent written and verbal communication skills
• Experience with Unity Client, Web Client, Unity Forms, and related modules
• Demonstrated success planning/executing OnBase upgrades and module installs with minimal downtime
• Scripting/automation experience for operational tasks and deployment hygiene
• Experience with monitoring/alerting tools and log aggregation; JIRA or similar ITSM
• Solid grasp of backup/DR, high availability concepts, and change management (ITIL)

• Experience supporting OnBase integrations with ERP, HR, finance, or case management systems
• Experience with integrations with Hyland OnBase (Salesforce, Mule Soft, SAP, GCP, etc.)
• Experience with change management, release management, or ITSM tools (e.g., Service Now)
• Exposure to compliance‑driven or regulated environments
• Prior experience working in a matrixed or enterprise‑scale organization

• Proactive and self‑directed with a strong sense of ownership
• Intellectually curious with a continuous learning mindset
• Able to balance urgency with quality in a fast‑paced environment
• Comfortable working independently and collaboratively
• Organized, detail‑oriented, and dependable

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit‑based performance, CGI typically does not hire individuals at or near the top of the range for…