Agile Coach​/Scrum Master- Domain

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & Dev Ops, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our Fin Labs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.

Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,400+, and has 60 offices in 20 countries within key global markets.

This role is responsible for capturing and supporting delivery of business and/or system requirements (based on specialization) to deliver significant business outcomes. Key responsibilities include working with stakeholders to understand their needs, capture their requirements, perform impact analysis, and then working closely with the Development Team(s) to refine the requirements into specifications that can be executed by the team. Individuals in this role have a deep understanding of the business/technical domain and the main applications within the domain and provide thought leadership based on the significant experience they have built through multiple software implementations.

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $105k - $115k/year & benefits (see below).

• Influence stakeholder strategy and understand their needs to help envision and create a solution to solve a problem.
• Establish and build relationships with business and technology leaders across multiple organizations
• Lead cost/benefit analysis to align technology solutions to business strategy.
• Gather and catalog functional, non-functional, and technical requirements for stakeholder requests.
• Act as the subject matter expert within the business/technical domain to support scope and requirement decisions
• Determine the impact of modifications and enhancements to applications across a business/technical domain; assist with identifying integration points and the end-to-end solution design.
• Ensure changes to the application are compliant with bank standards and policies.
• For vendor applications, work closely with the vendor to ensure changes meet bank requirements including assisting with acceptance testing where needed.
• Assist users and development teams in application testing and troubleshooting and may help with test planning and configuring test solutions to validate functional and system needs.
• Lead continuous improvement efforts to create, analyze, and improve processes and solutions.

• Experience in a Scrum Master role
• Familiarity with software development
• Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
• Good knowledge of other Agile frameworks (Crystal, XP etc.)
• Excellent communication and servant leadership skills
• Problem-solving and conflict-resolution ability
• Degree in Computer Science, Business or similar field
• Scrum master certification is a plus
• Solution Delivery Process - Understands all roles and responsibilities within their team and uses the tool sets within the software lifecycle.
• Governance & Stakeholder Management - Contributes to artifacts needed for governance forums. Understands stakeholder expectations and creates regular updates to keep stakeholders informed.
• Analytical Thinking - Develops frameworks for solving a range of complex problems. Can foresee future problems and define resolutions/new opportunities.
• Business Products & Strategy
  - Working knowledge of products, services, business flows and…