Technical Analyst

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Job Description # Technical Analyst
** Title / Position:
** RCA Technical Analyst (Technical Support Analyst Tier
2)
*
* Location:

** Charlotte, NC - Hybrid: 4x/week onsite, 1/week remote
- *
* Note:

** This role does not involve live troubleshooting, break/fix responsibilities, or script‑based ticket processing.
* 3+ years of general IT experience in roles such as Tier‑2 support, IT administration, NOC/SOC, or infrastructure operations.
* Strong understanding of network fundamentals, including routes, subnets, VLANs, load balancers, pools, and nodes.
* Working knowledge of servers, databases, and cloud environments sufficient to understand outage discussions and terminology.
* Experience participating in outage bridges, war rooms, or post‑incident reviews.
* Ability to analyze technical conversations and documentation and ask clarifying or follow‑up questions when needed.
* Excellent written and verbal communication skills, with the ability to document technical events clearly and concisely.
* Strong organizational skills and the ability to manage multiple RCA reviews simultaneously.
* Experience working with ticketing systems and structured documentation processes.
* Background in root cause analysis, post‑incident reporting, or operational risk assessment.
* Experience supporting or analyzing outages in large enterprise or data center environments.

- Experience using
** Cherwell
* * or comparable enterprise ticketing systems.
* Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click
* * for more details.
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