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Systems Support Analyst - Frontline IT Helpdesk
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-02-23
Listing for:
Rack Room Shoes
Full Time
position Listed on 2026-02-23
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
A leading retail company seeks a Systems Support Analyst Level I to serve as the primary contact for business users of supported systems. This position involves diagnosing hardware and software issues, assisting with both technical and non-technical personnel, and requires evening and weekend availability. Candidates should have a high school diploma and must possess strong problem-solving and communication skills, along with the ability to effectively work in a team.
The role is primarily office-based in Charlotte, NC.
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