Principal - Program & Project Management

Role description

The SFDC Programme Manager is responsible for endtoend delivery of large scale Salesforce programs spanning multiple projects teams and stakeholders This role ensures strategic alignment governance financial control risk management and successful realization of business outcomes across Salesforce platforms

Key Responsibilities

Programme Leadership Governance

Own and manage the overall Salesforce programme roadmap milestones and outcomes

Establish programme governance reporting structures and escalation mechanisms

Ensure alignment between business strategy Salesforce capabilities and delivery execution

Lead steering committee meetings and executive reviews

Delivery Execution Management

Oversee multiple Salesforce projectsworkstreams Sales Service Experience Marketing etc

Coordinate cross functional teams including BAs Developers Architects QA and vendors

Ensure ontime onbudget and high quality delivery across all releases

Manage interdependencies critical paths and release schedules

Stakeholder Management

Act as the primary point of contact for senior business stakeholders and sponsors

Manage expectations across business IT and external partners

Drive decision making and resolve conflicts across teams

Communicate programme status risks and achievements clearly and regularly

Financial Resource Management

Own programme budget forecasting and cost controls

Track and manage vendor contracts statements of work SOWs and commercials

Optimize resource allocation across internal and external teams

Ensure benefits realization and ROI tracking

Risk Quality Compliance

Identify assess and mitigate programmelevel risks and issues

Ensure adherence to Salesforce best practices security and compliance standards

Drive quality assurance UAT readiness and release governance

Ensure documentation audit readiness and operational handover

Change Transformation Management

Drive organizational change management and adoption strategies

Oversee training communication and rollout planning

Ensure smooth transition from project delivery to BAU support

Promote continuous improvement and platform optimization

Required Skills Qualifications

Salesforce Technical Knowledge

Strong understanding of the Salesforce ecosystem and platform capabilities

Experience managing programs involving multiple Salesforce Clouds

Ability to engage at solution and architecture discussion level

Familiarity with integrations data migration and enterprise landscapes

Programme Delivery Skills

Proven experience managing large complex technology programs

Strong knowledge of Agile SAFe andor hybrid delivery models

Expertise in programme planning dependency management and reporting

Experience with tools like Jira Azure Dev Ops MS Project Clarity or similar

Leadership Communication

Exceptional stakeholder management and executive communication skills

Strong leadership and teambuilding capabilities

Ability to influence without direct authority

Excellent problem solving and decision making skills

Experience Education

1015 years of overall IT experience

58 years managing Salesforce or CRM transformation programs

Bachelors degree in Engineering IT Business or related field

Salesforce certifications Admin Consultant Architect preferred

PMP PgMP SAFe or Prince2 certification is a plus