Business Analyst III-H

Overview

Analyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary;

and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

• Experienced in Scrum/Agile SDLC; working with scrum masters and product managers to achieve overall sprint management
• Comfortable working with JIRA/Atlassian products and comfortable using Slack
• Proactively identifying and remove roadblocks
• Facilitating work with downstream technical stakeholders
• User Acceptance Testing
• Working seamlessly across Product Management, UX, and various stakeholders to drive actionable requirements
• Intake call notes
• Business Analyst (BA) Positions – 4 Openings

• Agile/Scrum Experience – Strong foundational experience in agile environments.
• Integration & API Knowledge – Ability to troubleshoot and work effectively with integrations (critical from team perspective).
• Payment/Point-of-Sale (POS) Background – Familiarity with payment processing or POS environments (hardware + software).
• Candidates with both hardware and software experience are prioritized.
• Performance Metrics (KPI/SLA) – Evaluated per project
• Focus on:
  • Quality of requirements
  • Customer satisfaction
  • Number of reworked tickets
  • Bugs/defects

Business Analyst supporting Restaurant POS platform. POS manages end-to-end restaurant operations (hardware + software). Hardware runs on Android and iOS devices. Experience with Toast or Clover is helpful but not required.

Location:

Charlotte

Onsite:
Preference for 3 days onsite; flexible on which days (candidate choice)

• First Round:
  Chad Parker + team members — Focus on skills, experience with development teams, and ability to break down work
• Second Round: 30–45 minutes with David — Behavioral interview

• Figma
• Confluence

• Break down epics and features into user stories in collaboration with:
  • Product Manager (what is needed)
  • Principal Software Engineer (technical guidance)
• Ensure user stories are outcome-focused for end users
• Maintain and prioritize the team backlog (stories, bugs, tasks, tech debt)
• Lead backlog refinement sessions
• Ensure story sequencing and timing align with delivery deadlines
• Perform final acceptance of stories (future state)
• Present completed feature tickets to the Product Manager for final review
• Partner with Technical Writing to document guides and features
• Coordinate with Dev Manager on regular releases, including:
  • Release verification meetings
  • Feature flag documentation and enablement with PM
  • Maintain feature flags and create cleanup tickets post-GA

Experience prioritized over degree. No coding required, but technical understanding of APIs is expected.