OSR Administrator

Our client, a leading healthcare provider, is seeking a detail-oriented Operations Support Representative (OSR) to join their team. In this role, you’ll support account creation and maintenance processes for internal employees by performing data entry, administrative tasks, and problem resolution with minimal supervision. You’ll work in a collaborative team environment focused on operational excellence and service delivery.

Job Title: Operations Support Representative (OSR)
Location: Remote–Charlotte, NC
Type: W2 contract – not open to C2C
Terms: 6–12 month contract (potential to extend or convert)
Pay rate: $18/hr

• Data Entry & Verification
• Microsoft Office Suite & Database Navigation
• Research & Issue Resolution
• Team Collaboration & Communication

• Perform accurate data entry for account creation, modifications, and maintenance.
• Research and troubleshoot customer account issues, escalating when necessary.
• Follow standardized processes and ensure documentation meets departmental requirements.
• Work as part of a collaborative team, providing cross-training to peers and verifying team competency.
• Maintain productivity standards while delivering complete and error-free work.
• Support internal stakeholders by applying strong customer service and communication skills.
• Participate in required training focused on safety, compliance, and best practices.
• Accept on-call responsibilities and respond to emergency support needs when required.
• Communicate any unusual issues or concerns to supervisors in a timely manner.
• Perform other duties as assigned to support operational needs.

• Preferably a 4-year degree in Computer Science, Business Administration, or a related field (2-year degrees and equivalent work experience considered).
• Familiarity with desktop applications (Microsoft Word, Excel, PowerPoint) and databases (Access, Oracle, Sybase).
• Experience in administrative or customer service roles with a strong focus on accuracy and accountability.
• A service-oriented mindset and ability to thrive in a collaborative environment.
• Excellent written and verbal communication skills, including active listening and attention to detail.
• Proven ability to follow procedures and adapt to process improvements.
• Must be comfortable working in a fast-paced, service-driven environment.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

Manpower Group (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 Manpower Group was named one of the World s Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.