IT Service Desk Agent
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-03-12
Listing for:
STI
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Overview
Job Title:
IT Service Desk Agent
Location:
Charlotte, NC — Hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.
Duration: 9+ Months
Typical
Experience:
12-36 months
Description:
The IT Service Desk Agent I will provide front line telephone/email support to internal customers with IT related software and hardware issues.
- Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
- Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
- Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
- Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
- Perform First Contact Resolution (FCR)
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