Content Designer

Job Details

Duration: 14‑month contract

Location:

Charlotte, NC or Raleigh, NC

Onsite 5 days per week (Monday–Friday, 8:00 AM–5:00 PM)

Required Pay Scale

• Pay Rate W2 (PR):
  65‑68 HR

Seeking a Content Designer to support its Digital Commerce teams within commercial/wholesale banking
. This role sits at the intersection of UX writing and product design
, focusing on creating clear, compliant, and user-friendly in-product content for high-impact digital banking experiences.

You’ll be embedded with product managers, designers, engineers, and researchers to shape the language users rely on while completing critical tasks such as payments, authentication, and account access. This is a hands‑on writing role
, not marketing, SEO, or documentation.

Support Truist’s Digital Commerce platforms for wholesale/commercial customers.

Work across mobile app and desktop web experiences.

Team includes:

• 4–5 Product Managers
• 3–4 Product Designers
• 1 Researcher
• Multiple engineering partners

• Improve clarity, usability, and consistency of content across regulated, high‑stakes banking flows
• Ongoing product enhancements and feature delivery

• Enhancement and ongoing product development
• Some security and authentication initiatives with bank‑wide impact

• 4+ years of experience in content design, UX writing, copywriting, marketing, or a related field
• Strong understanding of UX principles, content design, and information architecture
• Experience writing transactional, in‑product content (microcopy, flows, error states, confirmations)
• Familiarity with user research, A/B testing, and performance analytics
• Ability to manage multiple work streams in a fast‑paced, high‑visibility environment
• Comfortable working closely with designers, PMs, and engineers through implementation

• Experience working in financial institutions
  , especially banking or payments
• Familiarity with Figma
  , CMS platforms, and collaboration tools like Miro
• Experience balancing clarity, compliance, and speed in regulated environments
• Mobile‑first writing experience

Experience Matters. Let your experience be driven by our experience.

For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, Matlen Silver has created a legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, disability, or any other legally protected status.

If you are a person with a disability and need assistance with the application or hiring process, please contact:
| 908‑393‑8600

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)